Clarion Housing, Commercialisation, Complaints Procedures, Damp and mould, Electricity Charges, Fire Safety & Cladding, Genesis, HA Service Charges, Health and Safety, Hexagon Housing, Housing, Hyde Housing, L&Q, London & Quadrant, Notting Hill, Notting Hill Genesis, One Housing Group, Rent Strike, Repairs and Maintenance, Safe Homes, Sanctuary Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Tenants and Residents Hit Back

Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back

Commercialisation, Complaints Procedures, Damp and mould, Health and Safety, L&Q, London & Quadrant, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

L&Q Exposed

London & Quadrant, one of the largest landlords in London, has been publicly shamed into abject apology after ITV featured the case Junior Jimoh on its news broadcast. SHAC has been running the 'L&Q Fix Our Broken Homes' campaign since early May. The importance of our campaign was tragically reinforced in an ITV news item… Continue reading L&Q Exposed

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Repairs and Maintenance, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Clarion’s Public Relations Offensive

On the 19th May, Clarion held a meeting open to all tenants and residents. It went under the patronising title of ‘More Than You Think’ and allowed attendees to hear about how the largest landlord in the country was doing more good than tenants and residents realised. Here is a taster of the event. It… Continue reading Clarion’s Public Relations Offensive

Commercialisation, Housing, One Housing Group, Regeneration, Repairs and Maintenance, Tenant & Resident Democracy

OHG: Respect the Ballot!

Gilbeys Yard and Juniper Crescent are a community of 200 homes adjoining a Morrisons supermarket in Camden. The community’s landlord, One Housing Group (OHG) balloted residents in November 2020 asking: "Are you in favour of the proposal for redevelopment of Juniper Crescent and Gilbeys Yard?”. When the ballot result was published, it was clear that… Continue reading OHG: Respect the Ballot!

Commercialisation, Complaints Procedures, Damp and mould, Genesis, Health and Safety, Housing, MTVHA, Notting Hill, Notting Hill Genesis, Optivo, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy, Waive The Rents

Lambeth Council Sues HA Landlords

Poor repairs are regularly highlighted to SHAC, with tenants and residents feeling helpless when they try to get their housing association landlords to address them. This week, a group of tenants have successfully compelled their local council, the London Borough of Lambeth, to take three housing associations to court for the condition of their properties.… Continue reading Lambeth Council Sues HA Landlords

Commercialisation, Fire Safety & Cladding, HA Service Charges, Health and Safety, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

One Housing Passes the Buck for Financial Failings

Richard Hill became One Housing Group’s (OHG) new chief executive in 2017. Steve Douglas was appointed as Chair of the Board a year later. It took the pair just a couple of years to turn a pre-tax surplus of £82 million as at March 2017 into a deficit of £8.6 million in 2020. This shocking… Continue reading One Housing Passes the Buck for Financial Failings

Hexagon Housing, Housing, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

Outsourced Repairs: A False Economy

Hexagon Housing spent almost £7m on repairs and maintenance in 2019, an increase of nearly 14% on the previous year. But does it receive value for money? Or is too much being squandered through outsourced sub-contractors? The landlord owns or manages around 4,300 houses and flats in south-east London. The organisation promises to deliver decent,… Continue reading Outsourced Repairs: A False Economy

Commercialisation, Complaints Procedures, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

SHAC Victory – OHG Building Faults Fixed!

Repairs to Newham’s London Plane House, owned and neglected by One Housing Group (OHG) are now being completed after SHAC became involved in the case. It was originally reported to the landlord by tenants two years ago. We reported previously on London Plane House in Newham, where a lump of metal falling from an upstairs… Continue reading SHAC Victory – OHG Building Faults Fixed!

Clarion Housing, HA Service Charges, Rent Strike, Repairs and Maintenance, Safe Homes, Service Charge Strike, Service Cuts

Clarion Tenants Consider Service Charge Strike

What happens when attempts to get your housing association to make your building safe are unresolved after years, and engagement with them is torturous – what do you do? What happens when the helpline promises that someone will ring you back, but no-one ever does? When you are asked to explain your case in detail… Continue reading Clarion Tenants Consider Service Charge Strike