Commercialisation, Complaints Procedures, Electricity Charges, Fire Safety & Cladding, Gas Charges, HA Service Charges, Housing, Housing Law, Housing protest, Rent Strike, Rents, Service charge fraud, Service Charge Strike, Service Charges, UK Housing Awards

Service Charges: An Informative and Energetic Discussion

SHAC's meeting on Service Charges and How to Challenge Them heard from two excellent and informative speakers, with many attendees posting their thanks and appreciation for the contributions. Ed Spencer - SHAC Ed demonstrated a powerful piece of software that he has developed to help analyse service charge statements and receipts. Using the software, he… Continue reading Service Charges: An Informative and Energetic Discussion

Commercialisation, Complaints Procedures, Damp and mould, Disability, Electricity Charges, HA Service Charges, Health and Safety, Homes England, Housing, Hyde Housing, Peter Denton, Rent Strike, Repairs and Maintenance, Safe Homes, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts

Hyde: A Very Bad Apple in a Very Rotten Barrell

Oh, the irony. Or is it hypocrisy? An announcement has hit the headlines. Peter Denton, former CEO of Hyde, has been appointed to lead Homes England, the government body responsible for housing investment. Denton quipped: The government has an ambitious agenda of not just more homes but decent, affordable, safe, energy-efficient ones that sit well… Continue reading Hyde: A Very Bad Apple in a Very Rotten Barrell

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Rent Strike, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Hyde Cracks: Third Strike Group Win!

Hyde Housing association has caved in to a tenant's demand for a service charge reduction after he informed the landlord he had begun a service charge strike. This rapid victory comes just a few short weeks after beginning the strike action. This timescale contrasts favourably against many fruitless years previously spent attempting to challenge unfair… Continue reading Hyde Cracks: Third Strike Group Win!

HA Service Charges, Service charge fraud, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Service Charges Exposed

The Financial Times (FT), one of Britain's most high profile newspapers, has published a detailed exposure of the service charge scandal, and has called on government to bring it to an end. "If you just let them put it all through on trust then you’re almost certainly getting fleeced” Clare Richards, Peabody tenant The piece… Continue reading Service Charges Exposed

HA Service Charges, OHG, One Housing Group, Rent Strike, Repairs and Maintenance, Service Charge Strike, Service Charges, Tenant & Resident Democracy

OHG – OMG! Another Strike Win!

A second strike victory for a SHAC Rent and Service Charge Strike member has been secured, this time at One Housing Group (OHG). Striker Chris Jones reported "As a result of my strike letter, they have repaired the damage faster than ever and offered me compensation. I understand that the compensation being offered is also… Continue reading OHG – OMG! Another Strike Win!

Clarion, Clarion Housing, Commercialisation, Complaints Procedures, Health and Safety, Housing, Rent Strike, Rents, Repairs and Maintenance, Safe Homes, Service Charge Strike, Service Charges, Tenant & Resident Democracy

First Rent Strike Victory Declared!

SHAC members on a Clarion estate are celebrating victory following a partial rent strike. Strikers in north London have successfully secured action to address a number of concerns that had been outstanding for years. The repairs, some of which tenants have been requesting for five years, have been offered just three weeks after strike letters… Continue reading First Rent Strike Victory Declared!

Housing Law, Rent Strike, Service Charge Strike, Service Charges, Service Cuts

Incompetence or Fraud?

When SHAC attempted to gather evidence for our report on extortionate charges for services, or charges for ‘phantom’ services never delivered, it became clear that there was a strong possibility of fraud in some of the cases that were sent to us (alongside incompetence and mismanagement). Errors are easily made, but if an error is… Continue reading Incompetence or Fraud?

Clarion Housing, Commercialisation, Complaints Procedures, Damp and mould, Electricity Charges, Fire Safety & Cladding, Genesis, HA Service Charges, Health and Safety, Hexagon Housing, Housing, Hyde Housing, L&Q, London & Quadrant, Notting Hill, Notting Hill Genesis, One Housing Group, Rent Strike, Repairs and Maintenance, Safe Homes, Sanctuary Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Tenants and Residents Hit Back

Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Repairs and Maintenance, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Clarion’s Public Relations Offensive

On the 19th May, Clarion held a meeting open to all tenants and residents. It went under the patronising title of ‘More Than You Think’ and allowed attendees to hear about how the largest landlord in the country was doing more good than tenants and residents realised. Here is a taster of the event. It… Continue reading Clarion’s Public Relations Offensive

Clarion Housing, HA Service Charges, Housing, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Clarion Leaseholders Hold Service Charge ‘Strike’

Leaseholders of Clarion living on an estate in west London are withholding payment of service charge increases after they were sent bills raising costs by up to 382%. The group is being supported by SHAC to take action, and their list of grievances include a sudden and unreasonable increase in service charges, lack of transparency… Continue reading Clarion Leaseholders Hold Service Charge ‘Strike’