The Financial Times (FT), one of Britain's most high profile newspapers, has published a detailed exposure of the service charge scandal, and has called on government to bring it to an end. "If you just let them put it all through on trust then you’re almost certainly getting fleeced” Clare Richards, Peabody tenant The piece… Continue reading Service Charges Exposed
A second strike victory for a SHAC Rent and Service Charge Strike member has been secured, this time at One Housing Group (OHG). Striker Chris Jones reported "As a result of my strike letter, they have repaired the damage faster than ever and offered me compensation. I understand that the compensation being offered is also… Continue reading OHG – OMG! Another Strike Win!
SHAC members on a Clarion estate are celebrating victory following a partial rent strike. Strikers in north London have successfully secured action to address a number of concerns that had been outstanding for years. The repairs, some of which tenants have been requesting for five years, have been offered just three weeks after strike letters… Continue reading First Rent Strike Victory Declared!
When SHAC attempted to gather evidence for our report on extortionate charges for services, or charges for ‘phantom’ services never delivered, it became clear that there was a strong possibility of fraud in some of the cases that were sent to us (alongside incompetence and mismanagement). Errors are easily made, but if an error is… Continue reading Incompetence or Fraud?
Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back
On the 19th May, Clarion held a meeting open to all tenants and residents. It went under the patronising title of ‘More Than You Think’ and allowed attendees to hear about how the largest landlord in the country was doing more good than tenants and residents realised. Here is a taster of the event. It… Continue reading Clarion’s Public Relations Offensive
Leaseholders of Clarion living on an estate in west London are withholding payment of service charge increases after they were sent bills raising costs by up to 382%. The group is being supported by SHAC to take action, and their list of grievances include a sudden and unreasonable increase in service charges, lack of transparency… Continue reading Clarion Leaseholders Hold Service Charge ‘Strike’
Clarion Housing Group, the largest housing association in England, has been compelled to review its service charges after publication of SHAC's report into apparent sharp practice across the sector. Resident Involvement Officers have written to tenants and residents saying: Clarion are carrying out a review of our Service Charge management. We want to identify ways;… Continue reading Clarion Compelled to Review Service Charges
What happens when attempts to get your housing association to make your building safe are unresolved after years, and engagement with them is torturous – what do you do? What happens when the helpline promises that someone will ring you back, but no-one ever does? When you are asked to explain your case in detail… Continue reading Clarion Tenants Consider Service Charge Strike