SHAC-RATER Logo and strap
At the end of 2019, the Social Housing Action Campaign (SHAC) conducted a survey of tenants and residents, asking respondents to rate the service they received from their landlord. We report the shameful results here.


See the 2019 SATS report

The full report includes a table showing the individually listed landlords, plus an annex of tables by each housing association. Although the sample size of the survey is small compared to the population of housing association tenants, the responses indicate an ongoing decline in service standards:


These results are deplorable in a sector which recorded a surplus of £3.7 billion in 2019, and which pays top executives an average of £174,000, a rise of 3.61% on the year before. In 2019, the highest paid housing association chief executive received a salary of £574,611.

Tenants, residents, service users, communities and workers are being let down by housing association sector leaders. SHAC will endeavour to share these results to shame the poorly performing housing associations listed. But more importantly, we will continue to organise as a united front until such time as these organisations are managed democratically in the interests of workers and communities, instead of the interests of commercialisation.

Take the 2020 survey

Rate your housing association landlord’s performance on rents, repairs, service charges, development, governance and engagement.

The survey should only take around five minutes to complete. Our report will be published at the beginning of December. It will be circulated to SHAC members, and shared on social media and with the press. All personal details will be kept confidential and it will not be possible to identify any individuals.


Please encourage other tenants and residents to use and share SHAC-RATER.