Disability Visibility

SHAC is committed to supporting those with disabilities so that they can be heard within the sector, and will continue working with members to drive a better understanding of the issues.

SHAC Disability Charter Scheme

SHAC’s Disability Charter Scheme has been developed in collaboration with disabled tenants and residents, and their carers. It aims to encourage and help housing associations achieve greater awareness and compliance with the disabilities aspect of the Equality Act 2010. We are encouraging all tenants and residents to send the Charter Scheme document to their landlords and ask them to implement it. Even if your landlord is not sympathetic initially or corporately, it will help build pressure and may receive support from the staff who see it.

Please see our Disability Visibility Charter Scheme as a here.


With the support of Disability Rights UK and allies, CLADDAG’s Leaseholders Disability Action Group has launched a survey to gather some broader data on disabled and older leaseholders impacted by the building safety crisis. See more about their survey here.

Your Stories

Do you have a disability and experiences of dealing with a housing association landlord that you’d be willing to share? We are interested in your stories to help raise awareness of the discrimination experienced by our disabled members. Please share details via shac.action@gmail.com.

SHAC Demands

The mental health and neurodiversity knowledge gap in the sector will take time to address, but we want to include residents and workers with lived experience of mental health or neurodiversity in the conversation. Proposals must be discussed and developed, but like racism, the culture of bullying and disability discrimination itself has to be tackled right now.

  • Housing associations must be subject to an enforceable protocol to ensure that those with mental health disabilities or on the Autism spectrum are treated fairly and equally.
  • Housing associations must be externally monitored on how well they adhere to their own policies on equality diversity and inclusion, and the Equality Act, which too many still consider optional.

  • Measures should be introduced to implement the Care Quality Commission’s person-centred approach on mental health service provision, including through contracts with ‘community partners’.
  • Social landlords must be brought into the inspection and enforcement regime of the Care Quality Commission.

We hope that all with an interest in mental health disabilities will get involved. To join the campaign group, email shac.action@gmail.com.


Our SHAC Disability Visibility Group was prompted by Carl Davis’s guest blog ‘Look Who’s Talking: Mental Health Disability and Housing Associations. SHAC received much positive feedback on the article, and held a lively and well-attended meeting to discuss the issues raised. We launched our Disibility Visibility Group soon after.

Jacqueline Parkes facilitated the meeting, and you can see Jacqueline’s slide presentation (below) which framed the discussion. The slides are packed with useful information on the legal obligations of landlords, and key cases and findings from Local Government & Social Care Ombudsman, and the Equality and Human Rights Commission.

Meet Junior Jimoh

The importance of our campaign is tragically reinforced every day, as highlighted in an ITV news item in May.

“Junior Jimoh has a neuro-muscular condition. He cannot walk, can barely talk and breathes with the assistance of a ventilator. He receives around-the-clock care in his flat in Clapham, a flat that is covered in black mould and damp. It is particularly bad in Junior’s bedroom. Next to the ventilation equipment which helps him breathe, grows thick mould which makes it harder.”

Mr Jimoh’s landlord is one of the largest housing associations in London, L&Q. For more details, please see our L&Q – Fix Our Broken Homes campaign. The landlord has since been forced to apologise for his treatment. See the full apology in our article L&Q Exposed.

SHAC Documents and Guides

  • The SHAC Disability Visibility group terms of reference – here.
  • SHAC Guide – Reasonable Adjustments for Disabilities for Tenantshere
  • SHAC Guide – Reasonable Adjustments for Disabilities for Landlords – here

Useful Links