Here you will find aids to campaign for improvements and to raise issues within the social housing sector.
Withholding Rent or Service Charge Payments
Guide and Checklist – withholding rents or service charges
Complaints
Guide to Making a Complaint Against Your Landlords
Guide to Reporting a Problem or Writing a Complaint
Guide to Making a Subject Access Request (SAR) plus Template Letter for Subject Access Request (SAR)
Guide to Making and Escalating a Complaint (including the Housing Ombudsman)
Disrepairs and Safety
Disrepairs: Using Section 82 of the Environmental Protection Act
Template Letter: Request Fire Risk Assessment
Service Charges:
Request a service charge breakdown via FindOthers automated service
Guide to requesting service charge information
Guide to Challenging Service Overcharging for Housing Benefit Recipients
Service Charge Requests and the Equality Act 2010
For letters to request service charges, see the templates on LEASE
Tenant and Resident Self-Organisation
Guide to Tenant & Resident Self-Organisation
Guide to Setting Up a Tenants or Residents Association
Template Agenda: Tenant and Resident Association launch meetings
Template Agenda: Tenant and Resident Association regular meetings
Guide to Rent and Service Charge Strikes
Guide to Using Housing Association Statistics
Guide to Writing and Circulating Press Releases
Campaign Planning
Letters for Lobbying
Template Letter: Suspend Rent and Service Charges
Template letter to MPs on Leaseholding Debate
SHAC – Template Letter – Local Council Sprinkler Installation Plans
New guidance for the public on fire safety from RICS
External Websites
Shared Owners and Leaseholder Advice:
You may find the following websites useful:
Leasehold Knowledge Partnership
Tower Blocks UK campaign:
FixMyBlock overview Introduction video
Starting or joining a Residents group
Digital Action Pack (downloadable and editable flyers, posters etc)
Directory of Residents/support and campaign groups
Further Research
Violations Tracker UK is a tool for researching corporate regulatory infringements in the United Kingdom
Beyond Healthy Homes is an organisation offering indoor air quality surveys (IAQs), with consulting, advice, and education.