News Blog

Charter, Complaints Procedures, Electricity Charges, Gas, Gas Charges, HA Service Charges, Housing Law, Optivo, Service charge fraud, Service Charges, Tenant & Resident Democracy

Optivo on Trial Over Service Charges

By guest writer, Samuel Kitney* The dispute with Viridian Housing, my original landlord, started in 2015 when I noticed that the service charge statement included a charge for gas that we do not have. The only gas in the building is used in the plant room to run the communal heating system and the commercial… Continue reading Optivo on Trial Over Service Charges

Complaints Procedures, HA Service Charges, Housing Law, Rents, Service charge fraud, Tenant & Resident Democracy

Leeds Jewish HA: a Cause for Concern

Tenants and residents of Leeds Jewish Housing Association (LJHA) have contacted SHAC with a list of concerns about the trading practices of their landlord, including apparent conflicts of interest and a possible breach of financial protocols.    Residents are now considering what actions to take, but their concerns are symptomatic of a generalised lack of accountability… Continue reading Leeds Jewish HA: a Cause for Concern

Auctions and Sales, Clarion Housing, Commercialisation, Damp and mould, Fire Safety & Cladding, Health and Safety, Housing, Merger, No Evictions, Regeneration, Repairs and Maintenance, Safe Homes, Social Cleansing, Tenant & Resident Democracy

Clarion: Bullying with a Capital B!

Peter has lived in Spencer House for eight years. It is a beautiful building of retirement accommodation, situated in a prime location in Belsize Park, almost exactly halfway between Hampstead Heath and Primrose Hill. But now, without consulting residents, Clarion has decided to empty it and stop using it as a retirement home. Peter explains:… Continue reading Clarion: Bullying with a Capital B!

Complaints Procedures, HA Service Charges, Housing, Housing protest, MTVHA, Rent Strike, Service charge fraud, Service Charge Strike, Service Charges

MTV Residents’ Service Charge Strike Threat

Leaseholders in an east London block of flats owned by Metropolitan Thames Valley Housing Association (MTV) are set to withhold service charge payments from the start of June having failed to get answers to a number of questions relating to their charges. Resident Rob Holden* explains: “Despite our countless efforts to get some answers and… Continue reading MTV Residents’ Service Charge Strike Threat

Commercialisation, Complaints Procedures, Damp and mould, Fire Safety & Cladding, HA Service Charges, Health and Safety, Housing, L&Q, London & Quadrant, Repairs and Maintenance, Safe Homes, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

L&Q Capworth Court Strike

By guest writers Matt and Kate On Sunday 1st May, residents of Capworth Court in Leyton began a service charge strike against our landlord, L&Q, over eleven unmet demands. Overall, our protest is about L&Q’s inability to demonstrate a commitment to its overall mission. It is failing on its promises to tenants and residents, and… Continue reading L&Q Capworth Court Strike

Commercialisation, Genesis, HA Service Charges, Housing, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Repairs and Maintenance, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

NHG’s Shock Admission: Almost All Service Charges Wrong!

Tenants and residents of Notting Hill Genesis (NHG) have been sent incorrect service charge estimates for 2022/23, and the errors have affected almost the entire social housing stock. Despite unsuccessful attempts by many residents to query the charges, some only received confirmation of the error after a local councillor queried charges on behalf of tenants… Continue reading NHG’s Shock Admission: Almost All Service Charges Wrong!

Auctions and Sales, Clarion, Clarion Housing, Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Health and Safety, Housing Law, Housing protest, Hyde Housing, L&Q, MTVHA, NHG, Notting Hill, Notting Hill Genesis, OHG, Onward, Optivo, Peabody Trust, Regeneration, Rent Strike, Rents, Riverside, Sanctuary Housing, Service charge fraud, Service Charges, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Social Cleansing, Staff Concerns, Tenant & Resident Democracy

SHAC Protestors Tell Gove: “Cut Rents & End Rip-Off Service Charges”

Representatives from SHAC together with housing campaign groups, trade unionists, and activists involved in local action assembled in central London on the 9th April. They sent a message to Michael Gove, Secretary of State for Levelling Up, that he needs to instruct landlords to cut their rents and end rip-off service charging. https://www.youtube.com/watch?v=8K3J2t6FADQ Watch our… Continue reading SHAC Protestors Tell Gove: “Cut Rents & End Rip-Off Service Charges”

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Repairs and Maintenance, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Strike On! PA Housing Residents on Service Charge Strike

PA Housing becomes the 20th landlord to be added to the SHAC Rent & Service Charge Strike Group as residents of Canada Court and Clifton Lodge begin a service charge strike. Chris Sayudo, Chair of Canada Court and Clifton Lodge Tenants and Residents Association explained that residents were demanding repayment of service charge contributions for… Continue reading Strike On! PA Housing Residents on Service Charge Strike

Clarion Housing, Commercialisation, HA Service Charges, Housing, Housing protest, Rents, Service charge fraud, Service Charges, Tenant & Resident Democracy

Demand an End to Rip-Off Rents and Charges – Protest 9th April

The action is supported by the Unite Housing Workers Branch, Homes for All and Defend Council Housing SHAC is calling a protest at 12 noon on Saturday 9th April outside the Department for Levelling Up, Housing & Communities, Fry Building, 2 Marsham Street, London SW1P 4DF (map). The nearest tubes are Westminster, Pimlico, and Victoria.… Continue reading Demand an End to Rip-Off Rents and Charges – Protest 9th April

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Housing Law, Hyde Housing, Repairs and Maintenance, Tenant & Resident Democracy

Apple Tree Hyde Leaseholders Face Brighter Future

By guest writer Sonia Reid I live in a block of 12 flats in Lewisham which are owned and managed by Hyde Housing. From September last year. We started the Right to Manage (RtM) process to make sure that Hyde will no longer be in charge of services for our block, and will not have… Continue reading Apple Tree Hyde Leaseholders Face Brighter Future