On Friday 10th July, SHAC received fresh communication from the National Audit Office (NAO), for the first time concurring with SHAC that there is a serious gap in regulatory oversight when it comes to service charges paid by councils using Housing Benefit, although they do not agree with all our conclusions. For some tenants, the… Continue reading Service Charge Abuse: Audit Office Validates SHAC Risk Evidence and Campaigners Win Landmark Ruling
By June Atkinson Last year I experienced a retaliatory eviction. It happened when the landlord and rental agency asked me to pay for repairs. It was illegal, but I had little protection because the Welsh Assembly kept the 'no fault evictions' provision when they changed other aspects of housing law in 2016. I wouldn't pay… Continue reading A Pensioner’s Fight Against Housing Injustice
Housing Campaigners Demand Council Action as Corporate Landlord BMR Group Targets More Than 100 Families Tenants on the St James Estate in the London Borough of Southwark are fighting mass evictions and unaffordable rent rises after corporate landlord BMR Group Ltd began trying to force residents from their homes. Campaigners understand that BMR Group plans… Continue reading A Community Under Threat: Southwark Families Fight Mass Evictions
By David Wood I became a banker in 2007. The lesson I took from the financial crisis was not that banks should cease to exist. It was that systems which appear robust on paper can contain weaknesses that only become visible when the system is stressed. Safeguards should be tested rather than assumed. Looking at… Continue reading The Three Closed Doors: A Stress Test of Leasehold Accountability
By Boz For all the noise of national politics, Britain is missing the collapse of something more fundamental: the ability of ordinary people to hold local power to account. Westminster, of all places, should be the borough that sets the standard. Instead, it has become a warning of what happens when a council stops expecting… Continue reading Westminster’s Accountability Crisis: A Call to Action
New data from SHAC's comprehensive national survey of 829 residents has exposed an environment of widespread service charge abuse, directly challenging the government’s refusal to protect tenants and leaseholders. full report: Landlord Service Charge Abuse Survey - MAY 2026 PETITION: Allow disputed service charges to be paid to courts In April 2026, the Secretary of… Continue reading Mass Survey Exposes Rampant Service Charge Abuse as Housing Minister Rejects Caps
By guest writer Hassan Elbiali Imagine your roof leaks. You report it. Nothing happens. You report it again. You get a reference number. Then another. You escalate to the formal complaints process. You wait eight weeks. You get a letter telling you the landlord has investigated itself and found no wrongdoing. You appeal to the… Continue reading Social Housing in the UK: A Brutal War of Attrition
What would you do if your management company suddenly demanded up to £2,000 for heating, but refused to show you how the bill was calculated? This is the reality facing around 300 households at West Works in Southall. What started as confusion has become something far more serious. It is now a months-long battle over… Continue reading The £300,000 Black Hole: FirstPort’s Mystery Heating Bills
How Landlords are Siphoning Millions in Unearned Service Charges from the Welfare State A new investigation by SHAC reveals a systemic failure in the Housing Benefit system, allowing landlords to overcharge the taxpayer by millions of pounds while the government looks the other way. Download the report: Service Charges & Housing Benefit report It is… Continue reading The Great Housing Benefit Heist
Missing information and the service charge maze: how one email built a residents’ association By SHAC member David Woodrow Our residents’ association was born from an accident. In August 2024, our building manager at Peabody emailed every resident about window cleaning — and accidentally used CC instead of BCC. What followed was a week of… Continue reading Missing Information and the Service Charge Maze
