SHAC Groups

SHAC@ groups and themed meetings allow tenants and residents to campaign for better homes and services with a focus on their own landlord or around a theme. They are self-organised but receive advice and practical support from SHAC. We currently have the following groups:

6 thoughts on “SHAC Groups”

  1. Really grateful for this opportunity because currently my landlord, Clarion, are not responding to me regarding their recent massive increase in service charges, and another serious issue. I might need some support with it. Happy to be involved and also looking to join local Renters Union. With the government changes in housing policy directly affecting social landlords, the lack of resources and suchlike, we are seeing a drastic change of direction by these social landlords to a business model, away from the original remit to support the most vulnerable in society and those on low incomes and provide adequate affordable housing. Nothing is secure. Sadly, gone are the days where working class people and poorer families felt they had a home for life.

    1. We have had massive service charge increases in E3 and they actively seek to prevent going through complaints process and chase for arrears that they apply without justification. Its a sham.

  2. Same with me. Massive increase in service charges. Rude, poor, uncommunicative customer service. The latest is as a leaseholder in one block of four flats is that they are trying to charge me for works/repairs done to another block next door! I’ve never been responsible for this! Been in my flat for nearly 18 year’s! I need help/ assistance with this fight, I’ve barely got the mental capacity to deal with this.

  3. We rent from Home Group, they have been systematically cutting our service charges over the years then started to undercharge and overcharge tenants, the secure tenants being undercharged of over £30 pcm, it does not happen to all tenants just the secure tenants. They have refused correction of errors and inconsistencies in charging through their official complaints process then tried to charge tenants the errors of undercharging on top of the CPI+1 with £74 and £50 pcm increases because of errors. This year because they got caught out doing this last year, they have increased service charges for the assured tenants with above average inflation corrected some of the errors for secure tenants who are still being undercharged according to the breakdowns meaning that these errors can be clawed back in 2022/3 and so on. It is a game of cooking the books has nothing to do with our service provision or what we have as services to maximise on revenue. it is a disgrace and it is illegal to be doing this, maladministration if nothing else. Can someone contact Briar Cose Tenants Association as we have submitted the complaint to the Regulator as the errors are impacting on the rent standard

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