Complaints Procedures, HA Service Charges, Housing Law, Hyde Housing, Tenant & Resident Democracy

Apple Tree Hyde Leaseholders Face Brighter Future

By guest writer Sonia Reid

I live in a block of 12 flats in Lewisham which are owned and managed by Hyde Housing. From September last year. We started the Right to Manage (RtM) process to make sure that Hyde will no longer be in charge of services for our block, and will not have access to our block’s Sinking Fund.

Our future now looks much brighter.

It’s been a stressful journey and won’t be for everyone. First, we had a zoom meeting with a Property Management company who we checked out on Trustpilot and had excellent reviews.

Hyde Housing owns the freehold of Apple Tree Court in Lewisham and is currently responsible for providing services

We had to get 50% of leaseholders to agree but most leaseholders didn’t attend so we then had to send them the recorded link and set a deadline for them to vote by. Only five leaseholders voted by the deadline, but the sixth leaseholder came back to us later.

Then the Property Management company informed Hyde and they had one month to respond according to the RtM legislation. They gave in surprisingly easily and quickly but again, we have to wait until 15th June before we become self-managing because of the legislation. We also had to find volunteer directors, luckily four came forward.


One of the triggers for exercising the Right to Manage was repeated failure to get the service charging right or reasonable.

Our communal electricity metres are faulty as the readings swing up and down illogically. I sent them timed and dated evidence of this for a few months, but eventually gave up as they failed to respond except for seven useless emails stating that they could not deal with enquiries about 2020/21 service charge queries, even though I was asking about 2021/22.

Another trigger was when Hyde proposed cyclical works which would have meant wiping out our sinking fund. The sinking fund is a pot we all pay into and helps cover the cost of maintenance.

For example, their proposals included work on all our windows and internal and external doors which were only replaced last year. The cost would have used all of our sinking fund and they wanted to charge us £1,600 each on top. Thankfully, the cyclical works will now be decided by leaseholders, and we will control who is selected, as well as monitoring their work.

Right to Manage

According to Shelter, the right to manage is a provision in the Commonhold and Leasehold Reform Act 2002. It currently applies only to leaseholders, and is further restricted to those living in flats, not houses. If you are on an estate with both houses and flats, the right to manage applies to leaseholders in each individual building with flats but not to any of the houses.

The Hyde Group has failed to impress service users according to Trustpilot

The government website advises that there are two options for leaseholders unhappy with the management of their building services. One is to ask a tribunal to appoint a new manager and the second is to take over management responsibilities yourself, known as ‘Right to Manage’.

If you go to the tribunal and ask them to appoint a new manager, you have to prove bad management, for example that you have to pay unreasonable service charges, or because the landlord hasn’t complied with an approved code of management practice. They also advise that you can only apply to the tribunal if you’ve sent the landlord a Section 22 notice, which gives them a chance to fix the problems.

Exercising the Right to Manage (which is what we chose to do) lets you and the other leaseholders take over certain management responsibilities from the landlord without having to prove bad management.

Leaseholders can manage the building collectively or pay a managing agent to do it. Initially we’ll all have to be involved in shaping the services but once that’s done, the company we’ve employed will just liaise with Directors although any of us can call them at any time to fix anything that crops up.

Both the Leasehold Advisory Service and government websites have useful resources, guidance, and information, but it’s a complex legal procedure that we couldn’t have achieved without the Property Management company.

A Brighter Future

Apple Tree Court residents in Lewisham look forward to a brighter future

For our Lewisham estate leaseholders, the future looks much brighter. After June, our repairs will be carried out swiftly and give value for money. Anyone who wants to sell should be in a better position too. I would recommend this route for any development where there is a strong Residents Association, or where there’s effective collective organisation that could be formally made into an Association.

Wouldn’t it be amazing if all housing association leaseholders in blocks of flats took this action?

Further information on Right to Manage

16 March 2022

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The views expressed in this article are the author’s own.

2 thoughts on “Apple Tree Hyde Leaseholders Face Brighter Future”

  1. No, it wouldn’t be amazing if housing association leaseholders in blocks of flats took this action? It would a stinking indictment of the evil of social housing system that was created by Conservative government as a way to save the government money and create a lucrative business, for those with the money, screwing the tenants who have no option but to live in social housing. I lived happily in a council flat and experienced the change over to the evil scum that now calls itself Metropolitan Thames Valley Housing and under them suffered two decades of failed services, shoddy repair contractors who damaged my property so often when a repair was needed that I became convinced this was a deliberate tactic to drive tenants to get repairs done themselves, antisocial and criminal behaviour that MTVH refused to even attempt to stop. I was a highly qualified, higher educated, vulnerable tenant unable to work because of severe depression, trying to recover; yet my time under MTVH was a constant nightmare of trouble and problems that ultimately saw the entire block and surrounding area degenerate into a cess pool of criminality from criminal tenants that Metropolitan housed. I was forced to take one particularly bad tenant to court *myself* having been driven to the point of suicide while Metropolitan’s ‘Housing Officer’ [name removed] sided with the drug dealer and insisted that “there was no problem” after I’d collapsed in a weeping heap in front of her in the presence of an equally useless and callous Environmental Health officer [name removed] and two police officers (all part of a ‘multi-agency meeting’ supposed to help resolve the problems). In the end – having been urged by all three of these bodies to move out because of all the trouble (rather than them doing their jobs and stopping it) – I finally did move – straight into the clutches of a different Housing Association that I hoped would be better but which has turned out to seemingly have been schooled by Metropolitan with the same unhelpful customer service staff, the same despicable modus operandi, the same corporate deceit about being committed to good service while showing the complete opposite at every turn.

  2. Completely agree John with a lot of what you say, and your experience was clearly harrowing. But where leaseholders are able to take democratic control of their own service delivery, that is a good thing. The point is for all of us with housing associations as landlords – whether as leaseholders paying ground rent or other types of renters, and regardless of tenancy type – we need to stand united. That is the aim of SHAC – to recognise that there is still common cause and we must fight together so that all have the same rights and same high levels of democratic control.

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