Charter, Complaints Procedures, Electricity Charges, Gas, Gas Charges, HA Service Charges, Housing Law, Optivo, Service charge fraud, Service Charges, Tenant & Resident Democracy

Optivo on Trial Over Service Charges

By guest writer, Samuel Kitney* The dispute with Viridian Housing, my original landlord, started in 2015 when I noticed that the service charge statement included a charge for gas that we do not have. The only gas in the building is used in the plant room to run the communal heating system and the commercial… Continue reading Optivo on Trial Over Service Charges

Complaints Procedures, HA Service Charges, Housing Law, Rents, Service charge fraud, Tenant & Resident Democracy

Leeds Jewish HA: a Cause for Concern

Tenants and residents of Leeds Jewish Housing Association (LJHA) have contacted SHAC with a list of concerns about the trading practices of their landlord, including apparent conflicts of interest and a possible breach of financial protocols.    Residents are now considering what actions to take, but their concerns are symptomatic of a generalised lack of accountability… Continue reading Leeds Jewish HA: a Cause for Concern

Auctions and Sales, Clarion, Clarion Housing, Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Health and Safety, Housing Law, Housing protest, Hyde Housing, L&Q, MTVHA, NHG, Notting Hill, Notting Hill Genesis, OHG, Onward, Optivo, Peabody Trust, Regeneration, Rent Strike, Rents, Riverside, Sanctuary Housing, Service charge fraud, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Social Cleansing, Staff Concerns, Tenant & Resident Democracy

SHAC Protestors Tell Gove: “Cut Rents & End Rip-Off Service Charges”

Representatives from SHAC together with housing campaign groups, trade unionists, and activists involved in local action assembled in central London on the 9th April. They sent a message to Michael Gove, Secretary of State for Levelling Up, that he needs to instruct landlords to cut their rents and end rip-off service charging. https://www.youtube.com/watch?v=8K3J2t6FADQ Watch our… Continue reading SHAC Protestors Tell Gove: “Cut Rents & End Rip-Off Service Charges”

Complaints Procedures, HA Service Charges, Housing Law, Hyde Housing, Tenant & Resident Democracy

Apple Tree Hyde Leaseholders Face Brighter Future

By guest writer Sonia Reid I live in a block of 12 flats in Lewisham which are owned and managed by Hyde Housing. From September last year. We started the Right to Manage (RtM) process to make sure that Hyde will no longer be in charge of services for our block, and will not have… Continue reading Apple Tree Hyde Leaseholders Face Brighter Future

Autism, Clarion Housing, Complaints Procedures, Disability, Disability Charter, Equality Act, Housing Law, L&Q, MTVHA, OHG, Tenant & Resident Democracy

Disability Dossier: A Catalogue of Shame

The Equality Act 2010 requires housing associations to make ‘reasonable adjustments’ which allow disabled people to access the same opportunities and services as non-disabled people. It requires employers and providers to consider disability in everything they do and to actively anticipate the need for reasonable adjustments as far as possible. The onus is on landlords… Continue reading Disability Dossier: A Catalogue of Shame

Clarion, Clarion Housing, Complaints Procedures, Damp and mould, Health and Safety, Housing Law, Service Cuts, Tenant & Resident Democracy

A New Housing Inspectorate?

Members of the Clarion branch of SHAC are working with Siobhain McDonagh MP and Kwajo Tweneboa to explore the possibility of a new Housing Inspectorate. The discussion will launch at the group's next meeting at 6pm on Monday 21st February. The Old Regime The housing inspection regime resided with the Housing Corporation until around 2011,… Continue reading A New Housing Inspectorate?

Complaints Procedures, Housing Law, Onward, Riverside, SBHA, SBHG, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Tenant & Resident Democracy

Riverside Splashes Out on Lobbying Firm

SHAC's expose of Riverside's plans to restrict tenants' access to justice has been picked up by Inside Housing Magazine. The article also reveals that Riverside and its co-conspiritors have hired a city lobbying firm to help them prevent tenants making disrepairs claims in court. High End Lobbying Firm Connect PA has been commissioned by Riverside… Continue reading Riverside Splashes Out on Lobbying Firm

Complaints Procedures, Damp and mould, Health and Safety, Housing Law, MTVHA, Rent Strike, Tenant & Resident Democracy

Harrow Law Centre’s Grass Roots Housing Initiative

By guest writer Jackson Caines Harrow Law Centre (HLC) provides free legal advice and representation to local residents but recently took the unusual step of creating a Housing Campaigner and Community Organiser role as part of their team of staff. I was delighted to take up the housing role last year. People assume that I… Continue reading Harrow Law Centre’s Grass Roots Housing Initiative

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Housing Law, Service charge fraud, Service Charges, Tenant & Resident Democracy

Should the Regulator Regulate Service Charges?

Take our poll! With new housing laws rogressing through Parliament, there has been a flurry of interest in what the Regulator of Social Housing, should be doing. As part of this drive, the Regulator is consulting on which tenant satisfaction measures it should require from social housing providers. The consultation is open to anyone, and… Continue reading Should the Regulator Regulate Service Charges?

Carl, Carl Davis, Carl Davis blog, Charter, Complaints Procedures, Davis, Disability, Disability Charter, Equality Act, Health and Safety, Housing Law, L&Q, Tenant & Resident Democracy

Gaming the System

By Carl Davis Not just an issue of staff training .. Last week Eddie Hughes, Minister for Rough Sleeping & Housing confirmed the launch of the Social Housing White Paper Professionalisation Review. The review will look at the qualifications currently available for staff, with landlords, residents and trade bodies invited to put forward recommendations. The… Continue reading Gaming the System