Complaints Procedures, HA Service Charges, Housing Law, Rent Strike, Service charge fraud, Service Charges

Mass Action to Tackle Housing Association Service Charge Abuse

SHAC and FindOthers have teamed up to develop a unique online tool to request and chase service charge packs. It is part of a long term SHAC campaign to end service charge abuse by housing associations. Requests and Complaints Made Easy The platform removes a lot of drudgery from the process with pre-set letters to… Continue reading Mass Action to Tackle Housing Association Service Charge Abuse

Complaints Procedures, Health and Safety, Service Cuts, Staff Concerns

Hestia Care & Support’s Disregard for Staff is a Red Flag for Service Users

Staff at housing association support project Hounslow Hestia LIFE have voted to take strike action over pay, conditions, and workloads. They will walk out on 12th and 13th of December after their ballot for action was carried by 90% of members. They are being supported by Unite the Union. Hounslow LIFE is one of Hestia’s… Continue reading Hestia Care & Support’s Disregard for Staff is a Red Flag for Service Users

Complaints Procedures, Electricity Charges, HA Service Charges, Health and Safety, Housing Law, Rents, Service charge fraud, Service Charges, Tenant & Resident Democracy, Utilities

Housing Solutions Tenants’ Long Wait for Energy Rebate

Soaring energy costs and the groundswell of anger against energy companies' vast profits forced the Conservative government to announce in April 2022 that it would discount household energy bills. The announcement proclaimed: The Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to… Continue reading Housing Solutions Tenants’ Long Wait for Energy Rebate

Complaints Procedures, Damp and mould, Disability, Fire Safety & Cladding, Gas, Gas Charges, HA Service Charges, Health and Safety, Housing Law, Regeneration, Rents, Service charge fraud, Service Charges, Service Cuts, Social Cleansing, Tenant & Resident Democracy

Damp and Mould: Gove’s Double Standards

Awaab Ishak died in 2017 in a home infested with mould which had a catastrophic effect on his breathing. His parents complained to their housing association landlord, Rochdale Boroughwide Housing (RBH), but the landlord repeatedly failed to address the causes. No-one in authority seemed able to force them to make the necessary fixes. Michael Gove… Continue reading Damp and Mould: Gove’s Double Standards

Complaints Procedures, Housing Law, Hyde Housing, Service charge fraud, Service Cuts, Tenant & Resident Democracy

Residents Taking Control: Exercising Right to Manage

By guest writer Marc Scruby I live in Hove, in a complex built by Hyde Housing in 2015, and sold as a mix of outright ownership and shared ownership. There are 71 apartments on the estate which were run by Hyde. After living in our building for 7 years, enough was enough. We saw how… Continue reading Residents Taking Control: Exercising Right to Manage

Complaints Procedures, HA Service Charges, Housing Law, Housing protest, MTVHA, Service Charges, Tenant & Resident Democracy

Royal Mint MTVH Residents in Service Charge Strike Threat

Residents of a Metropolitan Thames Valley Housing (MTVH) estate in east London have threatened to withhold payment of service charges in dispute which includes a ‘missing’ £100,000 from the building’s sinking fund which they want refunded. Sinking funds are pots of money that residents pay into, exclusively reserved for any major maintenance or repairs needed… Continue reading Royal Mint MTVH Residents in Service Charge Strike Threat

Autism, Carl, Carl Davis, Carl Davis blog, Charter, Complaints Procedures, Davis, Disability, Disability Charter, Health and Safety, Housing Law, Neurodiversity, Tenant & Resident Democracy

ASB Injuctions: A Conveyor belt of Rough Justice

By Carl Davis Last Sunday the Bureau of Investigative Journalism published the findings of its investigation into the use of Antisocial Behaviour Injunctions ( ASBIs). Sent to jail for feeding the pigeons: the broken system of antisocial behaviour laws Their shocking report describes how mentally ill and other vulnerable people are being sent to prison… Continue reading ASB Injuctions: A Conveyor belt of Rough Justice

Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Health and Safety, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Regeneration, Rents, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

NHG Open Letter to Board on Choice for New Chief Executive

When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Open Letter to Board on Choice for New Chief Executive

Auctions and Sales, Complaints Procedures, Disability, Electricity Charges, Gas Charges, HA Service Charges, Housing Law, Peabody Trust, Rents, Service charge fraud, Service Charges, Staff Concerns, Tenant & Resident Democracy

The Report that Peabody Didn’t Want You to See

The report that Peabody didn’t want you to see graphically details how Peabody (deliberately or through negligence) consistently overcharges tenants and residents on services, and then makes it almost impossibly difficult for victims to recoup the overpayment. Our leak was subsequently reported in the Financial Times. Read their article 'Independent panel finds Peabody Trust overcharged… Continue reading The Report that Peabody Didn’t Want You to See

Carl, Carl Davis, Carl Davis blog, Complaints Procedures, Davis, Housing protest, Peabody Trust, Tenant & Resident Democracy

Systemic Neglect in Social Housing

By Carl Davis Only in the prevailing twisted purely anti-liability driven corporate world of the UK social housing sector could a large supposedly 'social' housing provider fail to notice that a lone tenant had died, then leave her decomposing in her flat for almost three years, then characterise this horrific and terribly sad tragedy as… Continue reading Systemic Neglect in Social Housing