Clarion Housing, Commercialisation, Complaints Procedures, Damp and mould, Electricity Charges, Fire Safety & Cladding, Genesis, HA Service Charges, Health and Safety, Hexagon Housing, Housing, Hyde Housing, L&Q, London & Quadrant, Notting Hill, Notting Hill Genesis, One Housing Group, Rent Strike, Repairs and Maintenance, Safe Homes, Sanctuary Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Tenants and Residents Hit Back

Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back

Commercialisation, Complaints Procedures, Damp and mould, Health and Safety, L&Q, London & Quadrant, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

L&Q Exposed

London & Quadrant, one of the largest landlords in London, has been publicly shamed into abject apology after ITV featured the case Junior Jimoh on its news broadcast. SHAC has been running the 'L&Q Fix Our Broken Homes' campaign since early May. The importance of our campaign was tragically reinforced in an ITV news item… Continue reading L&Q Exposed

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Repairs and Maintenance, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Clarion’s Public Relations Offensive

On the 19th May, Clarion held a meeting open to all tenants and residents. It went under the patronising title of ‘More Than You Think’ and allowed attendees to hear about how the largest landlord in the country was doing more good than tenants and residents realised. Here is a taster of the event. It… Continue reading Clarion’s Public Relations Offensive

Commercialisation, Complaints Procedures, Damp and mould, Genesis, Health and Safety, Housing, MTVHA, Notting Hill, Notting Hill Genesis, Optivo, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy, Waive The Rents

Lambeth Council Sues HA Landlords

Poor repairs are regularly highlighted to SHAC, with tenants and residents feeling helpless when they try to get their housing association landlords to address them. This week, a group of tenants have successfully compelled their local council, the London Borough of Lambeth, to take three housing associations to court for the condition of their properties.… Continue reading Lambeth Council Sues HA Landlords

Clarion Housing, Commercialisation, Complaints Procedures, HA Service Charges, Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Clarion Compelled to Review Service Charges

Clarion Housing Group, the largest housing association in England, has been compelled to review its service charges after publication of SHAC's report into apparent sharp practice across the sector. Resident Involvement Officers have written to tenants and residents saying: Clarion are carrying out a review of our Service Charge management. We want to identify ways;… Continue reading Clarion Compelled to Review Service Charges

Commercialisation, Complaints Procedures, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

SHAC Victory – OHG Building Faults Fixed!

Repairs to Newham’s London Plane House, owned and neglected by One Housing Group (OHG) are now being completed after SHAC became involved in the case. It was originally reported to the landlord by tenants two years ago. We reported previously on London Plane House in Newham, where a lump of metal falling from an upstairs… Continue reading SHAC Victory – OHG Building Faults Fixed!

Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Service Charges, Tenant & Resident Democracy

Hyde’s Mission: Service Charge Surpluses Not Social Housing

A damning report by the Housing Ombudsman published in October 2020 picked out Hyde Housing as one of five cases featured for gross failings. The Housing Ombudsman declared Hyde guilty of “maladministration regarding the landlord’s communication about service charges, severe maladministration for its formal handling of [a] complaint, and service failure in relation to its… Continue reading Hyde’s Mission: Service Charge Surpluses Not Social Housing

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Service Cuts

My Serious Complaint About the Complaint System!

By guest writer and tenant Angela Carlton Clarion seems to have a serious problem with its complaints procedure. The information reported to SHAC shows that it falls well below the standards acceptable and what might be expected of such a large and well-resourced organisation. While no-one would expect 100% perfection, especially for such a large… Continue reading My Serious Complaint About the Complaint System!