Over the last few weeks, ITV has broadcast a series of articles highlighting terrible social housing conditions from a cluster of tragic cases in both council and housing association properties. ITV's series of Housing Stories has charted disrepairs in many forms. Using the format of a longer documentary, ITV brought many of these stories together… Continue reading Surviving Squalor: ITV’s Conversation Starter
By Carl Davis In December 2020 the social housing sector was rocked by a county court judgement. The court’s findings were scathingly critical of leading G15 housing association L&Q's handling of a case involving serious racial harassment. L&Q's treatment of a young black female resident had breached a code of practice on protecting tenants from… Continue reading Lara Tate: Lessons for the Sector
SHAC's meeting on Service Charges and How to Challenge Them heard from two excellent and informative speakers, with many attendees posting their thanks and appreciation for the contributions. Ed Spencer - SHAC Ed demonstrated a powerful piece of software that he has developed to help analyse service charge statements and receipts. Using the software, he… Continue reading Service Charges: An Informative and Energetic Discussion
Oh, the irony. Or is it hypocrisy? An announcement has hit the headlines. Peter Denton, former CEO of Hyde, has been appointed to lead Homes England, the government body responsible for housing investment. Denton quipped: The government has an ambitious agenda of not just more homes but decent, affordable, safe, energy-efficient ones that sit well… Continue reading Hyde: A Very Bad Apple in a Very Rotten Barrell
The executive of Shepherds Bush Housing Association (SBHA) have been condemned as "unfit to govern" by some employees and tenants horrified at the landlord's culture of mismanagement. Examples of failings provided to SHAC include incorrect service charge bills being sent to around 900 leaseholders over the last eight years. Among the estates affected were the… Continue reading Shepherds Bush Shambles
Hyde Housing association has caved in to a tenant's demand for a service charge reduction after he informed the landlord he had begun a service charge strike. This rapid victory comes just a few short weeks after beginning the strike action. This timescale contrasts favourably against many fruitless years previously spent attempting to challenge unfair… Continue reading Hyde Cracks: Third Strike Group Win!
SHAC members on a Clarion estate are celebrating victory following a partial rent strike. Strikers in north London have successfully secured action to address a number of concerns that had been outstanding for years. The repairs, some of which tenants have been requesting for five years, have been offered just three weeks after strike letters… Continue reading First Rent Strike Victory Declared!
Lisa lives in a property owned by social housing provider Onward Homes. She noticed that her rent seemed quite high, and wrote to the landlord to challenge it. Onward admitted that her property had been wrongly classified and that she had been overcharged on rent. They are arranging to refund the overpayment, going back to… Continue reading Onward Heads Downwards
The SHAC Disability Charter Scheme will allow housing associations to bridge a gaping chasm between a landlord's fine words on equalities for disabled tenants and the tenant's own lived experience. The Charter Scheme is published here for consultation. You can leave suggestions in the comments section of this article, or email firstname.lastname@example.org. Download the Charter… Continue reading Bridging the Disability Gap
Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back