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Cut The Rents ~ End Rip-Off Service Charging

Tenants and leaseholders are sending a message to their housing association landlords: ‘Cut the Rents and End Rip-Off Service Charging’.

The message comes as a survey by SHAC revealed almost one quarter of respondents could not afford the rent rises being inflicted on them from April 2022. Around 85% will experience negative financial impact.

Tenants are set to receive bills with average increases of around 4.1%. However, a tenth will go up between 7% and 10%. Shockingly, 5% of respondents have been informed that their rents will soar by more than 10%.

With increased costs for travel, food, and energy, many will find themselves falling into serious financial difficulty if they have to pay extra for rents. This in itself would have consequences for housing associations. There are financial costs attached to providing support services, and for legal procedures if they attempt to begin eviction proceedings. The reputational damage could also be severe.

The unfairness of these rent rises could prompt more tenants and residents to withhold payment increases in order to cover other necessities such as food and fuel, especially as localised tenant organisation grows.

The Usual Suspects


The three associations raising some rents by more than 10% were L&Q, Metropolitan Thames Valley (MTV), and Onward Homes. All have been the subjects of complaints to SHAC. One tenant noted that she would be spending 46% of her total household income just to cover rent and electricity.

The vast majority of rents will rise between 4% and 5%

While tenants and leaseholders continue trying to absorb financial shocks, the housing association sector wallows in its wealth. The most recent Global Accounts (a financial analysis of the sector published by the Regulator of Social Housing), proclaims “Despite the challenges in the period following the 2020 Global Accounts, the sector remains viable and liquidity robust.” It certainly is.

Housing associations collectively have an operating surplus of £4.7 billion, and operating margins of 22%. Margins on social housing lettings were even higher at 28%. This underlines how business risks are greater when associations develop homes for sale on the open market, rather than concentrating on their original social purpose of renting at sub-market rates.

Almost 10% of respondents said that there would be no impact on their finances because their rents were paid through benefits. This will however mean increased pressure on taxpayers and the public purse, while landlords continue laughing all the way to the bank (especially the highly paid executives).

Those replying to the survey were clustered within some of the largest landlords, all of whom could afford to freeze or even cut rents.

Large, wealthy associations like Clarion, Gentoo, Hyde, and L&Q featured heavily in the survey

Cut the Rents and End Rip-Off Service Charging

SHAC is now launching a campaign demanding that housing associations use their own surpluses and reserves to cut rents. Our members also demand action to tackle long-standing abuse of the service charge system which results in extortionate charges for services, charges for non-existent services, and a host of other errors which leave tenants and residents out of pocket.

You can dowload the graphic here to post in your window, or click on the image above and save to your compute for use on social media

The campaign will involve a series of protests, ongoing support for those withholding rent or service charge payments, collaboration with other housing campaign groups, political lobbying, and social media campaigning. Please join us and get involved.

Write to Your MP

You can download a letter to your MP asking them to legislate for rent and service charge restraint, and setting out the possible consequences if they do not. Find your local MP here.

2 March 2022

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1 thought on “Cut The Rents ~ End Rip-Off Service Charging”

  1. What can tenants do to get an effective Regulator who have the best interests of people in social housing as opposed to somebody who’s in the pockets of landlords?

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