Just one year ago, a community of women from mainly Bengali migrant and refugee backgrounds living in the east end of London would probably not have described themselves as grass-roots housing activists. Yet their substandard housing conditions left them keen to fight for better, and their ESOL (English language) class gave them both the perfect… Continue reading SHAC and English for Action: Empowering Community Housing Action
Or: The passive optionalisation of the Equality Act 2010 and the need for proactive Public Sector Equality Duty (PSED) compliance and enforcement. By Carl Davis The passive ‘optionalisation’ of the Equality Act 2010 within social housing is a subtle but dangerous form of regulatory failure. It occurs where laws designed to protect disabled residents are… Continue reading The Equality Act: Option or Obligation?
SHAC has heard many accounts of victimising by landlords when things go wrong. Typically, this arises when tenants and residents report leaks, damp and mould in their homes and are told that their own 'lifestyle choices' lie at fault, and that action may be taken against them for failing to properly maintain their homes. On… Continue reading Clarion’s Victimisation Culture
With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
During the King’s Speech on 17 July 2024, we learned of numerous impending legislative changes for the housing sector. Perhaps most relevant to SHAC’s new antisocial behaviour (ASB) campaign is the Hillsborough Law. This law will place a duty of candour on public servants and authorities. It is expressly designed to ‘address the unacceptable defensive… Continue reading ASB and the AntiSocial Social Landlord
SHAC was recently invited to collaborate with English for Action (EfA) in their newly established Tower Hamlets Housing Action Group involving migrant women from Bangladesh, Sudan and Iraq. EfA is a London wide charity that connects English language learning with community organising campaigning and migrants rights. The charity invited SHAC to help with a housing… Continue reading Empowering Tenants: SHAC and English for Action
By Rona Jones* Residents in shared ownership flats in the new Circus Street development, Brighton have found themselves trapped in properties that they can no longer afford due to unexplained service charge increases of up to 170%. The block of flats that I live in are new builds, consisting of a mix of flats that… Continue reading Clarion Housing’s Circus Street: Unaffordable Housing
By Carl Davis The Housing Ombudsman's finding of severe maladministration against Clarion Housing Group, the largest housing association in Britain, over the preventable death of Mark Pearce went almost uncommented upon within the social housing sector. There were no hastily convened press conferences of executives apologising for the mistreatment of Mark. No outpourings of horror… Continue reading No Warning Flags from Disabled Resident’s Death
The strikes previously reported in Southall by tenants and residents of one Clarion estate (Over 70 Southall Residents Start Service Charge Strike) have spread to a second estate nearby. Tenants and residents of at least 24 households in Doniford House are withholding payment from their landlord, Clarion, and their managing agent, First Port. Not Safe… Continue reading Second Southall Estate Joins Clarion Service Charge Strike
Around 70 residents have notified their landlord, Clarion, that they will be partially withholding payments in a dispute over rent and service charge levels, plus contested service charge items. The residents have formed a collective of some 60-strong households covering their estate in Southall, West London. Shana, a striking resident has explained that the group… Continue reading Clarion: Over 70 Southall Residents Start Service Charge Strike
