New research carried out by SHAC shows that across all the cases of service charges challenged at the First Tier Property Tribunal (FTT), more than 63% of landlords were found to be overcharging for services. This figure rises to more than 66% for housing association landlords. The overcharges in many of the cases were replicated… Continue reading SHAC Research Finds Overcharging in More Than 63% of Tribunal Cases
By Jess Owen A major Social Landlord has claimed that housing associations are not bound by some provisions of the 2010 Equality Act. Peabody Trust, which operates over 100,000 Social Homes and “provide care and support services to around 25,000” people in England, claims that, as they are not listed in a schedule of the… Continue reading Housing Associations and The Equality Act 2010
It started off with a complaint about serious antisocial behaviour (ASB) by a neighbour, and ended up with the resident taking the extraordinary step of sending court bailiffs to one of the largest housing associations in England (L&Q), to recover the compensation awarded to him by a county court. SHAC member and L&Q resident Dean… Continue reading The Resident Who Turned the Tables and Sent the Bailiffs into L&Q’s Head Office
Housing Associations Failing Tenants Despite Ombudsman Rulings By Dean Kennedy Despite falling national statistics in police-reported anti-social behaviour (ASB), social housing tenants continue to suffer disproportionately, and housing associations are persistently failing to act – even in cases where they are found at fault by the Housing Ombudsman. Recent government figures show that while police-recorded… Continue reading Social Housing Antisocial Behaviour Crisis
By Carl Davis The ongoing struggle for reasonable adjustments and the normalisation of adversarial landlord-tenant relations. Securing reasonable adjustments remains an uphill battle for disabled tenants, largely due to landlords’ entrenched resistance. According to the Housing Ombudsman’s Attitudes, Respect, and Rights report, 68% of tenants consulted reported that their landlords had refused to provide reasonable… Continue reading The Ongoing Struggle for Reasonable Adjustments
Or: The passive optionalisation of the Equality Act 2010 and the need for proactive Public Sector Equality Duty (PSED) compliance and enforcement. By Carl Davis The passive ‘optionalisation’ of the Equality Act 2010 within social housing is a subtle but dangerous form of regulatory failure. It occurs where laws designed to protect disabled residents are… Continue reading The Equality Act: Option or Obligation?
SHAC activists can be rightly proud of their campaigning on service charges which has forced one of the biggest associations in Britain to change the way they charge tenants (renters) and residents (leaseholders and shared owners) for services. But the battle is not over yet. Voluntary reform is always unstable and easily eroded. We need… Continue reading SHAC Activists Force Southern Housing Service Charge Reform
By Michael Savell Last week I was invited to address the local planning board for the Royal Borough of Greenwich (where I live) having objected to the removal of 86 mature trees to facilitate an extension of Kidbrooke Village. My challenge was unsuccessful and planning permission was granted. I have to say that it is… Continue reading Greenwich Councillors’ Housing Sell Out
By Carl Davis Fiona Fletcher-Smith, chief executive of London and Quadrant (L&Q), who also chairs the G15 group of large landlords, recently wrote to Michael Gove, the UK's Secretary of State for Housing, to address concerns about the alleged widespread misuse of service charges in social housing. (Inside Housing 10/05/24 and Housing Today 10/05/24). Her… Continue reading G15 Chair wags finger at Michael Gove over service charge abuse
Rent and service charge strikes are growing across England according to a new report published by SHAC. The snapshot report was published following a survey of members, and sought to identify growth and trends. I am withholding payment because Clarion raised the service charge 20% without informing me any details or reasons beforehand. Nina, Clarion… Continue reading SHAC Rent and Service Charge Strikes Grow and Collectivise
