Complaints Procedures, Damp and mould, Disability, HA Service Charges, Health and Safety, Housing Law, Housing protest, Hyde Housing, L&Q, MTVHA, NHG, Notting Hill, Notting Hill Genesis, OHG, Optivo, Peabody Trust, Rent Strike, Rents, Riverside, Sanctuary Housing, SBHA, SBHG, Service Charges, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Southern Housing, Tenant & Resident Democracy

SHAC Rent and Service Charge Strikes Grow and Collectivise

Rent and service charge strikes are growing across England according to a new report published by SHAC. The snapshot report was published following a survey of members, and sought to identify growth and trends. I am withholding payment because Clarion raised the service charge 20% without informing me any details or reasons beforehand. Nina, Clarion… Continue reading SHAC Rent and Service Charge Strikes Grow and Collectivise

Carl, Carl Davis, Carl Davis blog, Charter, Clarion, Clarion Housing, Complaints Procedures, Davis, Disability, Disability Charter, Health and Safety, Housing Law, Housing protest, L&Q, Neurodiversity, OHG, Tenant & Resident Democracy

Behind the Facade

Behind the Facade: L&Q, the G15, and the Fractured Reality of UK’s Social Housing by Carl Davis In the intricate tapestry of the UK's social housing landscape, few threads stand out as starkly as L&Q housing association. Boasting a rich history and grand ambitions, the association is today a microcosm of the very challenges that… Continue reading Behind the Facade

Complaints Procedures, HA Service Charges, Housing Law, Housing protest, OHG, Riverside, Service Charges, Service Cuts, Tenant & Resident Democracy

One Housing Strikers Reject Doubled Service Charges

By guest writer Alan Blackmore* Our absurd and unexpected balancing charge from One Housing Group (OHG) has effectively doubled our service charges for 2021–22. I am one of a group of residents living on the One Stratford estate. One Housing Group (now part of Riverside Group) is the freeholder for some of our homes. They… Continue reading One Housing Strikers Reject Doubled Service Charges

Complaints Procedures, Disability, Fire Safety & Cladding, HA Service Charges, Housing Law, Housing protest, Hyde Housing, L&Q, MTVHA, NHG, Notting Hill, Notting Hill Genesis, OHG, Onward, Optivo, Peabody Trust, places for people, Riverside, SBHA, SBHG, Service charge fraud, Service Charges, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Southern Housing, Tenant & Resident Democracy

New Research Reveals Devastation in Wake of Service Charge Abuse

SHAC and FindOthers have published research which highlights the extent and impact of service charge abuse by housing associations. The findings reveal the shocking effects of twin factors, with high levels of inaccuracy allowed to go unchecked by any government regulation or control, combined with a fierce resistance by landlords to addressing inaccuracies even when… Continue reading New Research Reveals Devastation in Wake of Service Charge Abuse

Clarion, Clarion Housing, Complaints Procedures, HA Service Charges, Housing Law, Housing protest, Rent Strike, Rents, Service charge fraud, Service Charges, Tenant & Resident Democracy

Clarion Service Charge Strike Victory!

A Clarion tenant has become the first to secure restoration of her previous year’s service charge through strike action. She will no longer need to pay the increase applied by her landlord on the 1st April 2023. Earlier this year, Clarion notified Anna that from 1st April, her payments would rise from £16.39 to £107.96 per week,… Continue reading Clarion Service Charge Strike Victory!

Complaints Procedures, Electricity Charges, Fire Safety & Cladding, Gas, Gas Charges, HA Service Charges, Housing Law, Housing protest, OHG, Rent Strike, Riverside, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

Newham One Housing Group Residents Join Service Charge Strike Wave

Almost 30 households from an estate in the London Borough of Newham have begun a partial service charge strike, and are withholding payment of retrospective charges. The strike is in protest at the actions of their landlord One Housing Group, and managing agents Haus Block Management. Simon*, who lives on the estate explained that the… Continue reading Newham One Housing Group Residents Join Service Charge Strike Wave

Complaints Procedures, Gas Charges, HA Service Charges, Housing Law, Hyde Housing, OHG, Optivo, Peabody Trust, Riverside, Service charge fraud, Service Charges, Service Cuts, Southern Housing, Staff Concerns, Tenant & Resident Democracy

Whistleblower: Housing Association Overcharging is Deliberate

REGISTER DONATE rents pledge Service charge survey Shocking evidence from a whistleblower has confirmed the suspicions of tenants and residents, namely that housing associations (HAs) are not just overcharging them for services, but that the overcharging is deliberate. For almost as long as SHAC has been operating, HA tenants and residents have been reporting problems… Continue reading Whistleblower: Housing Association Overcharging is Deliberate

Clarion, HA Service Charges, Housing protest, Hyde Housing, L&Q, MTVHA, NHG, Notting Hill, Notting Hill Genesis, OHG, Optivo, Peabody Trust, Rent Strike, Rents, Riverside, Sanctuary Housing, Service Charges, Southern Housing, Tenant & Resident Democracy, Waive The Rents

Rent & Service Charge Strike Pledges Grow

More than 400 tenants and residents have pledged to support rent and service charge strikes in protest at rent increases and extortionate service charge rises, which will coincide with further hikes in energy bills. The pledges were made by tenants and residents actively resisting sharp rises in housing costs which are threatening the affordability of… Continue reading Rent & Service Charge Strike Pledges Grow

Complaints Procedures, Electricity Charges, Fire Safety & Cladding, Gas Charges, HA Service Charges, Housing Law, OHG, Riverside, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

One Housing Tenant’s Non-Payment Forces Service Charge Freeze

A tenant’s refusal to pay a 60% increase in service charges has forced One Housing Group (OHG, now part of Riverside) to freeze its service charges for 2022/23 on her estate. When Angela* opened a service charge leaflet from her landlord in February 2022, she was angered to find a demand for a payment increase of 60%. The service charge hike did… Continue reading One Housing Tenant’s Non-Payment Forces Service Charge Freeze

Service Charges, Uncategorized

One Housing: Service Charge Review Too!

One Housing Group (OHG) has notified residents it is carrying out an internal review of its service charges. We have also been informed OHG are undergoing an 'In Depth Assessment' by the Regulator of Social Housing that has ben ongoing for several months. SHAC recently published a report into apparent sharp service charge practice across… Continue reading One Housing: Service Charge Review Too!