Tag: National Audit Office

Complaints Procedures, Gas Charges, HA Service Charges, Homes England, Housing Justice, Housing Law, Housing Ombudsman, Housing protest, Housing Regulation, NHG, Notting Hill, Notting Hill Genesis, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

Service Charge Abuse: Audit Office Validates SHAC Risk Evidence and Campaigners Win Landmark Ruling

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On Friday 10th July, SHAC received fresh communication from the National Audit Office (NAO), for the first time concurring with SHAC that there is a serious gap in regulatory oversight when it comes to service charges paid by councils using Housing Benefit, although they do not agree with all our conclusions. For some tenants, the… Continue reading Service Charge Abuse: Audit Office Validates SHAC Risk Evidence and Campaigners Win Landmark Ruling

Complaints Procedures, Gas Charges, HA Service Charges, Housing Law, Housing protest, Regeneration, Rents, Service charge fraud, Service Cuts

Challenging Service Charges: Following The Money

shacaction

Challenging service charge inaccuracies is a long, bitter annual struggle for housing association tenants and residents. The process appears to be designed to confuse, wear down, and frustrate any attempt at scrutiny, even though the service charge bills are often for hefty payments that households are obliged to make, even when they know they are… Continue reading Challenging Service Charges: Following The Money