Commercialisation, HA Service Charges, Housing, Housing Law, L&Q, London & Quadrant, MTVHA, NHG, Notting Hill, Notting Hill Genesis, Optivo, Peabody Trust, Service charge fraud, Service Charges, Water charges

Social Landlords’ Illegal Water Charges

Just when you believe you have mapped all the different ways in which social housing tenants and residents are fleeced, along comes news of yet another scandal. SHAC has interviewed members of a London campaign whose activists have won thousands of pounds in refunds for water charges illegally levied by councils and housing associations. But… Continue reading Social Landlords’ Illegal Water Charges

Commercialisation, Electricity Charges, HA Service Charges, Housing, Housing Law, Hyde Housing, Rents, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

Emma’s Story: Made Homeless by Hyde Service Charges

This week we interviewed Emma, a Hyde shared ownership tenant who will shortly hand back the keys to the Hyde flat she has lived in for 15 years. Emma will then become homeless. Emma has been driven out of her home - not by rising rents, but by extortionate service charges. One example is the… Continue reading Emma’s Story: Made Homeless by Hyde Service Charges

Clarion Housing, Commercialisation, Complaints Procedures, Gas Charges, HA Service Charges, Housing, Housing Law, Hyde Housing, L&Q, London & Quadrant, NHG, Notting Hill Genesis, Peabody Trust, places for people, Riverside, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Associations Enjoy £33 million Service Charge Income Bonanza

The amount collected by housing associations as service charge income has increased by 2.3% (£33 million) in one year, according to the consolidated returns of housing associations made to the Regulator of Social Housing. It brings the total income generated through this income stream to £1.5 billion in the 2020 financial year. Upward Trend The… Continue reading Associations Enjoy £33 million Service Charge Income Bonanza

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Rent Strike, Service charge fraud, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Hyde Residents Resort to Service Charge Strike

A group of Hyde residents from an estate in Maidstone have begun withholding service charge payments in despair over their landlord's failure to provide accurate, reasonable, and evidenced accounts. Residents wrote jointly to inform Hyde that they were "withholding the service charge payments" because they have been requesting itemised invoices from the service charge team… Continue reading Hyde Residents Resort to Service Charge Strike

Commercialisation, Complaints Procedures, Electricity Charges, Fire Safety & Cladding, Gas Charges, HA Service Charges, Housing, Housing Law, Housing protest, Rent Strike, Rents, Service charge fraud, Service Charge Strike, Service Charges, UK Housing Awards

Service Charges: An Informative and Energetic Discussion

SHAC's meeting on Service Charges and How to Challenge Them heard from two excellent and informative speakers, with many attendees posting their thanks and appreciation for the contributions. Ed Spencer - SHAC Ed demonstrated a powerful piece of software that he has developed to help analyse service charge statements and receipts. Using the software, he… Continue reading Service Charges: An Informative and Energetic Discussion

Commercialisation, Complaints Procedures, Damp and mould, Disability, Electricity Charges, HA Service Charges, Health and Safety, Homes England, Housing, Hyde Housing, Peter Denton, Rent Strike, Repairs and Maintenance, Safe Homes, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts

Hyde: A Very Bad Apple in a Very Rotten Barrell

Oh, the irony. Or is it hypocrisy? An announcement has hit the headlines. Peter Denton, former CEO of Hyde, has been appointed to lead Homes England, the government body responsible for housing investment. Denton quipped: The government has an ambitious agenda of not just more homes but decent, affordable, safe, energy-efficient ones that sit well… Continue reading Hyde: A Very Bad Apple in a Very Rotten Barrell

Commercialisation, Complaints Procedures, HA Service Charges, Health and Safety, Housing, Newlon Housing Trust, NHT, Rents, Repairs and Maintenance, Safe Homes, SBHA, SBHG, Service charge fraud, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Staff Concerns, Tenant & Resident Democracy, Uncategorized

Shepherds Bush Shambles

The executive of Shepherds Bush Housing Association (SBHA) have been condemned as "unfit to govern" by some employees and tenants horrified at the landlord's culture of mismanagement. Examples of failings provided to SHAC include incorrect service charge bills being sent to around 900 leaseholders over the last eight years. Among the estates affected were the… Continue reading Shepherds Bush Shambles

Commercialisation, Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Rent Strike, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Hyde Cracks: Third Strike Group Win!

Hyde Housing association has caved in to a tenant's demand for a service charge reduction after he informed the landlord he had begun a service charge strike. This rapid victory comes just a few short weeks after beginning the strike action. This timescale contrasts favourably against many fruitless years previously spent attempting to challenge unfair… Continue reading Hyde Cracks: Third Strike Group Win!

HA Service Charges, Service charge fraud, Service Charge Strike, Service Charges, Tenant & Resident Democracy

Service Charges Exposed

The Financial Times (FT), one of Britain's most high profile newspapers, has published a detailed exposure of the service charge scandal, and has called on government to bring it to an end. "If you just let them put it all through on trust then you’re almost certainly getting fleeced” Clare Richards, Peabody tenant The piece… Continue reading Service Charges Exposed