Commercialisation, Fire Safety & Cladding, HA Service Charges, Health and Safety, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

One Housing Passes the Buck for Financial Failings

Richard Hill became One Housing Group’s (OHG) new chief executive in 2017. Steve Douglas was appointed as Chair of the Board a year later. It took the pair just a couple of years to turn a pre-tax surplus of £82 million as at March 2017 into a deficit of £8.6 million in 2020. This shocking… Continue reading One Housing Passes the Buck for Financial Failings

Hexagon Housing, Housing, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

Outsourced Repairs: A False Economy

Hexagon Housing spent almost £7m on repairs and maintenance in 2019, an increase of nearly 14% on the previous year. But does it receive value for money? Or is too much being squandered through outsourced sub-contractors? The landlord owns or manages around 4,300 houses and flats in south-east London. The organisation promises to deliver decent,… Continue reading Outsourced Repairs: A False Economy

Clarion Housing, Commercialisation, Complaints Procedures, HA Service Charges, Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Clarion Compelled to Review Service Charges

Clarion Housing Group, the largest housing association in England, has been compelled to review its service charges after publication of SHAC's report into apparent sharp practice across the sector. Resident Involvement Officers have written to tenants and residents saying: Clarion are carrying out a review of our Service Charge management. We want to identify ways;… Continue reading Clarion Compelled to Review Service Charges

Clarion Housing, HA Service Charges, Rent Strike, Repairs and Maintenance, Safe Homes, Service Charge Strike, Service Cuts

Clarion Tenants Consider Service Charge Strike

What happens when attempts to get your housing association to make your building safe are unresolved after years, and engagement with them is torturous – what do you do? What happens when the helpline promises that someone will ring you back, but no-one ever does? When you are asked to explain your case in detail… Continue reading Clarion Tenants Consider Service Charge Strike

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Service Cuts

My Serious Complaint About the Complaint System!

By guest writer and tenant Angela Carlton Clarion seems to have a serious problem with its complaints procedure. The information reported to SHAC shows that it falls well below the standards acceptable and what might be expected of such a large and well-resourced organisation. While no-one would expect 100% perfection, especially for such a large… Continue reading My Serious Complaint About the Complaint System!

Commercialisation, Housing, London & Quadrant, Notting Hill Genesis, Peabody Trust, Service Cuts

A Sector That’s Lost Direction

By SHAC HAs can generate larger profits by developing for market sale and rent than from any other activity. Inevitably, the profits are greatest in London where house prices are higher. The boards of HAs increasingly gravitate towards construction, and especially in the South East. Driven by government policy, institutions such as the regulatory bodies… Continue reading A Sector That’s Lost Direction

Commercialisation, No Evictions, Regeneration, Safe Homes, Service Cuts, Tenant & Resident Democracy, Waive The Rents

I’ve Seen the Pain that Homelessness Causes

By SHAC Jack, a homelessness worker and housing campaigner turned out for the three day protests opposing the lifting of the evictions ban in August. He spoke on why the eviction ban must be extended. https://vimeo.com/458310816 Jack speaking on the terrible harm caused by homelessness Video by Platform Films SHAC Chair Niall Mulholland Opposes Government… Continue reading I’ve Seen the Pain that Homelessness Causes

Commercialisation, Fire Safety & Cladding, Housing, No Evictions, Safe Homes, Service Cuts, Tenant & Resident Democracy, Waive The Rents

Tenants and Residents Speak: Evictions, Fire Safety, and Democracy

By SHAC At the SHAC open meeting on Monday 14th September, activists highlighted the need to stand together in opposing evictions, shout out against the fire safety and cladding scandals, and organise to increase tenant and resident democracy. Maintain the Eviction Moratorium The eviction moratorium - which meant that courts could not process eviction applications -… Continue reading Tenants and Residents Speak: Evictions, Fire Safety, and Democracy