By guest writer Hassan Elbiali Imagine your roof leaks. You report it. Nothing happens. You report it again. You get a reference number. Then another. You escalate to the formal complaints process. You wait eight weeks. You get a letter telling you the landlord has investigated itself and found no wrongdoing. You appeal to the… Continue reading Social Housing in the UK: A Brutal War of Attrition
By Suzanne Muna and Lindsay Bush There is a golden web at the top of the housing association sector. A club whose members are former colleagues and friends from other parts of the sector. The connections they share provide the pathways through which housing associations influence the institutions that fund, scrutinise, and regulate them. Parts… Continue reading The Golden Web
By SHAC with additional commentary by Carl Davis KIM in this context stands for knowledge and information management, and is the subject of a new Spotlight report by the Housing Ombudsman. The report is a combination of casework data and fresh, specially commissioned research. The report is well-evidenced and reaches 21 logical recommendations for social… Continue reading Housing Ombudsman on Good KIM
In 2021, government began an inquiry into the regulation of social housing, covering both the Regulator of Social Housing and Housing Ombudsman. As part of the inquiry, the Committee issued a call for written evidence. SHAC was invited to respond. We submitted a written response and also gave evidence in person to the Inquiry. https://www.youtube.com/watch?v=joKCP9PmFDI… Continue reading SHAC Gives Evidence on Social Housing Regulation
