Complaints Procedures, Damp and mould, Fire Safety & Cladding, Housing Law, Housing protest, Tenant & Resident Democracy

Clarion Board and Management Need Serious Repairs

It’s become a familiar story, but no less devastating for the victims. When Selma was offered a home exchange by her landlord Clarion, she went to visit their prospective new home in Wimbledon, south London. What she saw was a nice property, albeit cluttered and overfull as the sitting tenant clearly had a hoarding problem.… Continue reading Clarion Board and Management Need Serious Repairs

Complaints Procedures, Damp and mould, HA Service Charges, Homes England, Housing Law, Regeneration, Service Cuts, Tenant & Resident Democracy

A Flurry of Reaction

Over recent weeks Government has finally taken some action to improve housing associations and their performance. A few of the ideas were already in train, but others have been triggered by recent catastrophic events such as the coroner’s ruling on toddler Awaab Ishak's death. One such initiative comes directly from Michael Gove’s Department for Levelling… Continue reading A Flurry of Reaction

Carl, Carl Davis, Carl Davis blog, Damp and mould, Davis, Disability, Equality Act, HA Service Charges, Health and Safety, Housing Law, Housing protest, Race discrimination, Racism

A Christmas Social Housing Carol

A seasonal satirical offering from Carl Davis It was Christmas Eve and snowing heavily as Capital Quarter housing association boss Briona Arrowsmith-Wright tumbled out of the Bolt taxi and lurched up the steps of her Chelsea town house. She fumbled in the dark with the door keys to let herself in. The journey home from the… Continue reading A Christmas Social Housing Carol

Complaints Procedures, Damp and mould, Disability, Fire Safety & Cladding, Gas, Gas Charges, HA Service Charges, Health and Safety, Housing Law, Regeneration, Rents, Service charge fraud, Service Charges, Service Cuts, Social Cleansing, Tenant & Resident Democracy

Damp and Mould: Gove’s Double Standards

Awaab Ishak died in 2017 in a home infested with mould which had a catastrophic effect on his breathing. His parents complained to their housing association landlord, Rochdale Boroughwide Housing (RBH), but the landlord repeatedly failed to address the causes. No-one in authority seemed able to force them to make the necessary fixes. Michael Gove… Continue reading Damp and Mould: Gove’s Double Standards

Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Regeneration, Rents, Service charge fraud, Service Cuts, Tenant & Resident Democracy

NHG Open Letter to Board on Choice for New Chief Executive

When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Open Letter to Board on Choice for New Chief Executive

Complaints Procedures, Damp and mould, Housing Law, Regeneration, Social Cleansing, Tenant & Resident Democracy

SHAC Response to New Regulation Recommendations

A government select committee has today published its first report on the regulation of social housing which contains a series of recommendations to improve the experience of tenants and residents living in this sector. The report follows a government ‘Inquiry into Social Housing Regulation’ which included months of evidence gathering and a Parliamentary hearing. It… Continue reading SHAC Response to New Regulation Recommendations

Carl, Carl Davis, Carl Davis blog, Charter, Clarion, Complaints Procedures, Damp and mould, Davis, Disability, Disability Charter, Equality Act, Housing Law, L&Q, NHG, Notting Hill, Notting Hill Genesis

Little Rogue Landlords

By Carl Davis A lot of the recent shocking media coverage on disrepair in the social housing sector focussed on huge remote and faceless corporate providers like Clarion, L&Q, and Notting Hill Genesis. But this fails to capture the experience of people housed by smaller, rogue and failing social landlords. For example, Chantele – not… Continue reading Little Rogue Landlords

Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Health and Safety, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Regeneration, Rents, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

NHG Tenants & Residents Choice for New Chief Executive

When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Tenants & Residents Choice for New Chief Executive

Clarion Housing, Complaints Procedures, Damp and mould, Health and Safety, Homes England, Housing protest, Staff Concerns, Tenant & Resident Democracy

Clarion Still Closed One Month On!

Angry tenants and residents of Clarion Housing Group got together at a SHAC meeting on Wednesday 13th July to agree a plan of action in protest at the ongoing systems outage at their landlord. For details, see Clarion Closes Down. Europe's largest housing association is approaching the one-month anniversary of a cyber attack for which… Continue reading Clarion Still Closed One Month On!

Clarion Housing, Complaints Procedures, Damp and mould, Health and Safety, Homes England, Housing protest, Staff Concerns, Tenant & Resident Democracy

Clarion Closes Down

Tenants and residents of Clarion Housing Group have taken to social media in droves to condemn their landlord for a lengthy shut down after a major 'cyber security incident' affected IT and telephone systems. Systems Down The already hard-to-reach landlord became even more difficult to contact from Friday 17th June. Email and telephone systems remain… Continue reading Clarion Closes Down