Carl, Carl Davis, Carl Davis blog, Complaints Procedures, Damp and mould, Davis, Disability Charter, Equality Act, Fire Safety & Cladding, HA Service Charges, Housing Law, Neurodiversity, Service Cuts, Staff Concerns, Tenant & Resident Democracy

Housing Ombudsman on Good KIM

By SHAC with additional commentary by Carl Davis KIM in this context stands for knowledge and information management, and is the subject of a new Spotlight report by the Housing Ombudsman. The report is a combination of casework data and fresh, specially commissioned research. The report is well-evidenced and reaches 21 logical recommendations for social… Continue reading Housing Ombudsman on Good KIM

Complaints Procedures, Damp and mould, HA Service Charges, Homes England, Housing Law, Regeneration, Service Cuts, Tenant & Resident Democracy

A Flurry of Reaction

Over recent weeks Government has finally taken some action to improve housing associations and their performance. A few of the ideas were already in train, but others have been triggered by recent catastrophic events such as the coroner’s ruling on toddler Awaab Ishak's death. One such initiative comes directly from Michael Gove’s Department for Levelling… Continue reading A Flurry of Reaction

Complaints Procedures, HA Service Charges, Housing Law, Service charge fraud, Tenant & Resident Democracy

Should the Regulator Regulate Service Charges?

Take our poll! With new housing laws rogressing through Parliament, there has been a flurry of interest in what the Regulator of Social Housing, should be doing. As part of this drive, the Regulator is consulting on which tenant satisfaction measures it should require from social housing providers. The consultation is open to anyone, and… Continue reading Should the Regulator Regulate Service Charges?

Tenant & Resident Democracy

SHAC Gives Evidence on Social Housing Regulation

In 2021, government began an inquiry into the regulation of social housing, covering both the Regulator of Social Housing and Housing Ombudsman. As part of the inquiry, the Committee issued a call for written evidence. SHAC was invited to respond. We submitted a written response and also gave evidence in person to the Inquiry. https://www.youtube.com/watch?v=joKCP9PmFDI… Continue reading SHAC Gives Evidence on Social Housing Regulation