Complaints Procedures, Damp and mould, Electricity Charges, Equality Act, Fire Safety & Cladding, Gas Charges, HA Service Charges, Homes England, Housing Justice, Housing Law, Housing Ombudsman, Housing protest, Housing Regulation, Regeneration, Sanctuary Housing, Service Cuts, Social Cleansing, Tenant & Resident Democracy

Does Housing Need Its Own Horizon-Style Inquiry?

By Lindsay Bush The Post Office Horizon Inquiry has done something that tenants and residents rarely see in housing: it has stepped back from thousands of individual experiences and asked whether they were actually signs of a much bigger system failure. The Inquiry did not just investigate faulty computer software. It examined how complaints were… Continue reading Does Housing Need Its Own Horizon-Style Inquiry?

Carl, Carl Davis, Carl Davis blog, Complaints Procedures, Damp and mould, Davis, Disability Charter, Equality Act, Fire Safety & Cladding, HA Service Charges, Housing Law, Service Cuts, Staff Concerns, Tenant & Resident Democracy

Housing Ombudsman on Good KIM

By SHAC with additional commentary by Carl Davis KIM in this context stands for knowledge and information management, and is the subject of a new Spotlight report by the Housing Ombudsman. The report is a combination of casework data and fresh, specially commissioned research. The report is well-evidenced and reaches 21 logical recommendations for social… Continue reading Housing Ombudsman on Good KIM