By Lindsay Bush The Post Office Horizon Inquiry has done something that tenants and residents rarely see in housing: it has stepped back from thousands of individual experiences and asked whether they were actually signs of a much bigger system failure. The Inquiry did not just investigate faulty computer software. It examined how complaints were… Continue reading Does Housing Need Its Own Horizon-Style Inquiry?
Tag: Housing Ombudsman
Housing Ombudsman on Good KIM
By SHAC with additional commentary by Carl Davis KIM in this context stands for knowledge and information management, and is the subject of a new Spotlight report by the Housing Ombudsman. The report is a combination of casework data and fresh, specially commissioned research. The report is well-evidenced and reaches 21 logical recommendations for social… Continue reading Housing Ombudsman on Good KIM
