Tag: Tenant Satisfaction Measures

Anti-Social Behaviour, ASB, Complaints Procedures, Damp and mould, Genesis, Housing Law, Hyde Housing, MTVHA, NHG, Notting Hill, Notting Hill Genesis, Peabody Trust, Riverside, Service Cuts, Southern Housing

So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?

shacaction

With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?

Complaints Procedures, Housing Law, Housing protest, Tenant & Resident Democracy

Call to Action for Ben as GSA Attempts to Jail Him for Complaining

shacaction

Of all the bullying landlords – and there are many - GreenSquareAccord (GSA) surely tops the disreputable list for going to the most vicious and extreme lengths in order to silence a resident for complaining about their services. Meet Ben Jenkins (pictured above), GSA resident and SHAC member who had the temerity to challenge poor… Continue reading Call to Action for Ben as GSA Attempts to Jail Him for Complaining