With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Open Letter to Board on Choice for New Chief Executive
When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Tenants & Residents Choice for New Chief Executive
Tenants and residents of Notting Hill Genesis (NHG) have been sent incorrect service charge estimates for 2022/23, and the errors have affected almost the entire social housing stock. Despite unsuccessful attempts by many residents to query the charges, some only received confirmation of the error after a local councillor queried charges on behalf of tenants… Continue reading NHG’s Shock Admission: Almost All Service Charges Wrong!
Representatives from SHAC together with housing campaign groups, trade unionists, and activists involved in local action assembled in central London on the 9th April. They sent a message to Michael Gove, Secretary of State for Levelling Up, that he needs to instruct landlords to cut their rents and end rip-off service charging. https://www.youtube.com/watch?v=8K3J2t6FADQ Watch our… Continue reading SHAC Protestors Tell Gove: “Cut Rents & End Rip-Off Service Charges”
The UK Housing Awards Protest - 25th November 2021 Housing association executives were unexpectedly forced to do the 'walk of shame' through protestors as they arrived at the UK Housing Awards at the InterContinental Hotel in Greenwich. The protest started outside North Greenwich tube station, with speakers including Clarion campaigner Kwajo Tweneboa, Unite Housing Workers… Continue reading Housing Association Execs’ Walk of Shame
On the 25th November, the social housing sector will hold the UK Housing Awards ceremony to congratulate itself on the great job it has done over the last year. The event is sponsored by Inside Housing Magazine and the Chartered Institute for Housing. Possible winners this year include One Housing Group, Gentoo Group, Peabody, L&Q,… Continue reading UK Housing Awards: L&Q, One Housing and Clarion Make the Shortlist
On the 25th November, the social housing sector will hold the UK Housing Awards ceremony to congratulate itself on the great job it has done over the last year. The event is sponsored by Inside Housing Magazine and the Chartered Institute for Housing. The Wrong Awards This is the wrong thing to do. The sector… Continue reading The Wrong Awards
By Mary Carter, Notting Hill Genesis tenant My landlord, Notting Hill Genesis (NHG) has published its annual report for the last financial year. The document is full of self-congratulation and positive affirmation about how well the landlord is performing. But read between the lines and you’ll also spot some small pointers to the truth. In… Continue reading Flooded: A Notting Hill Genesis Tenant’s Soggy Story
Tenants and residents from a wide variety of housing associations have agreed to hold a coordinated service charge 'strike' under SHAC's banner. Action is being taken by residents frustrated at their landlords' failings in relation to extortionate or erroneous service charges, disrepairs, shoddy maintenance, and cladding. No Other Choice Residents described how their problems are… Continue reading Tenants and Residents Hit Back
