New research carried out by SHAC shows that across all the cases of service charges challenged at the First Tier Property Tribunal (FTT), more than 63% of landlords were found to be overcharging for services. This figure rises to more than 66% for housing association landlords. The overcharges in many of the cases were replicated… Continue reading SHAC Research Finds Overcharging in More Than 63% of Tribunal Cases
More than 100 activists gathered in person and online on the 11th October to plan a national tenants and residents (housing) union. The event was organised by SHAC as the basis for forming an independent action group that can transform the vision into reality. Attendees included those leading local action on their estates, regional groups… Continue reading Conference Agrees to Build a Housing Union
Or: The passive optionalisation of the Equality Act 2010 and the need for proactive Public Sector Equality Duty (PSED) compliance and enforcement. By Carl Davis The passive ‘optionalisation’ of the Equality Act 2010 within social housing is a subtle but dangerous form of regulatory failure. It occurs where laws designed to protect disabled residents are… Continue reading The Equality Act: Option or Obligation?
By Grace Lally, Housing Rebellion A steady stream of shoppers in Hastings town centre on Saturday stopped to read and take photos of the new ‘Community Notice Board’ with a rather grim theme - the unrelenting misery caused by the housing crisis in the town. Part of the 'Rogue's Gallery' in Hastings The hoardings surrounding… Continue reading Campaigners Create Pop-Up Rogue Landlords Gallery
At the end of October, SHAC published a whistleblower's article on a number of failings by Southern Housing which left tenants and residents without basic facilities in their homes. The revelations came from Mr Brittain and his colleagues from the Kent Regional Resident’s Panel (Kent RRP) scrutiny panel. The SHAC article was soon followed by… Continue reading Coverage on the BBC and a Sudden Flurry of Fixes!
Members of one of Southern Housing Group's own internal scrutiny panels has taken the bold step of blowing the whistle over the landlord's serious failure to fulfil its responsibilities towards tenants and residents. Shockingly, they have exposed cases where the most vulnerable tenants and residents have been housed in appalling conditions and forgotten about. One… Continue reading Scrutiny Panel Blows the Whistle on Southern Housing Group
With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
Housing campaigners began occupying a four bedroom house in Hastings to prevent it being sold at auction by housing association Southern Housing. Southern withdrew another family home from auction earlier this year after a similar protest by members of Housing Rebellion. Protestors are demanding that Southern Housing stop selling off homes and instead rent this… Continue reading Housing Protestors Occupy Southern and Peabody Homes
During the King’s Speech on 17 July 2024, we learned of numerous impending legislative changes for the housing sector. Perhaps most relevant to SHAC’s new antisocial behaviour (ASB) campaign is the Hillsborough Law. This law will place a duty of candour on public servants and authorities. It is expressly designed to ‘address the unacceptable defensive… Continue reading ASB and the AntiSocial Social Landlord
SHAC activists can be rightly proud of their campaigning on service charges which has forced one of the biggest associations in Britain to change the way they charge tenants (renters) and residents (leaseholders and shared owners) for services. But the battle is not over yet. Voluntary reform is always unstable and easily eroded. We need… Continue reading SHAC Activists Force Southern Housing Service Charge Reform
