Alternative housing awards, Clarion, Clarion Housing, HA Service Charges, Health and Safety, Housing protest, Hyde Housing, L&Q, Rent Strike, Rents, Sanctuary Housing, Service charge fraud, Service Charges, Tenant & Resident Democracy, UK Housing Awards

Nothing to be Proud of: Cancel Your Awards Ceremony

The annual UK Housing Awards ceremony is a lavish self-congratulatory event for the executives of housing associations and council housing departments, and is due to take place on the 25th November in Manchester. This year, the event will be held against a backdrop of the deepest cost-of-living crisis in 40 years. Attendees will pay anything… Continue reading Nothing to be Proud of: Cancel Your Awards Ceremony

Complaints Procedures, HA Service Charges, Housing Law, Housing protest, MTVHA, Service Charges, Tenant & Resident Democracy

Royal Mint MTVH Residents in Service Charge Strike Threat

Residents of a Metropolitan Thames Valley Housing (MTVH) estate in east London have threatened to withhold payment of service charges in dispute which includes a ‘missing’ £100,000 from the building’s sinking fund which they want refunded. Sinking funds are pots of money that residents pay into, exclusively reserved for any major maintenance or repairs needed… Continue reading Royal Mint MTVH Residents in Service Charge Strike Threat

Housing Law, Hyde Housing, Rent Strike, Rents, Service Charges

The Problem with Rent Deregulation

By Linda Waterman Problems with the de-regulation of rents and service charges first started in 1989 when social landlords in England (councils and housing associations) ceased to issue 'Secure', 'Fair Rent' and 'Regulated Tenancies', all of which afforded tenants a number of rights and safeguards. Limiting Social Rent Increases The change took place at around… Continue reading The Problem with Rent Deregulation

Auctions and Sales, Complaints Procedures, Disability, Electricity Charges, Gas Charges, HA Service Charges, Housing Law, Peabody Trust, Rents, Service charge fraud, Service Charges, Staff Concerns, Tenant & Resident Democracy

The Report that Peabody Didn’t Want You to See

The report that Peabody didn’t want you to see graphically details how Peabody (deliberately or through negligence) consistently overcharges tenants and residents on services, and then makes it almost impossibly difficult for victims to recoup the overpayment. Our leak was subsequently reported in the Financial Times. Read their article 'Independent panel finds Peabody Trust overcharged… Continue reading The Report that Peabody Didn’t Want You to See

Complaints Procedures, Damp and mould, Genesis, HA Service Charges, Health and Safety, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Regeneration, Rents, Service charge fraud, Service Charges, Service Cuts, Tenant & Resident Democracy

NHG Tenants & Residents Choice for New Chief Executive

When tenants and residents of SHAC's Notting Hill Genesis branch found out that chief executive Kate Davies was leaving her post, they decided to have a say in the qualities, experience, and priorities of the new leader. Many of those living in NHG homes consider Davies' tenure an abject failure. She has not provided the… Continue reading NHG Tenants & Residents Choice for New Chief Executive

Carl Davis, Carl Davis blog, Complaints Procedures, Health and Safety, Housing Law, Service Charges

Shooting the Messenger: One Housing Resident’s Victimisation

In the constant battle of attrition between tenants and residents, stories of how landlords harass those who complain abound. Like all bullying, it is an act of cowardice borne of fear, and a desire to silence dissenting voices. Disabled tenants and residents with mental health conditions are routinely accused of anti-social behaviour if they veer… Continue reading Shooting the Messenger: One Housing Resident’s Victimisation

Charter, Complaints Procedures, Electricity Charges, Gas, Gas Charges, HA Service Charges, Housing Law, Optivo, Service charge fraud, Service Charges, Tenant & Resident Democracy

Optivo on Trial Over Service Charges

By guest writer, Samuel Kitney* The dispute with Viridian Housing, my original landlord, started in 2015 when I noticed that the service charge statement included a charge for gas that we do not have. The only gas in the building is used in the plant room to run the communal heating system and the commercial… Continue reading Optivo on Trial Over Service Charges

Complaints Procedures, HA Service Charges, Housing protest, MTVHA, Rent Strike, Service charge fraud, Service Charges

MTV Residents’ Service Charge Strike Threat

Leaseholders in an east London block of flats owned by Metropolitan Thames Valley Housing Association (MTV) are set to withhold service charge payments from the start of June having failed to get answers to a number of questions relating to their charges. Resident Rob Holden* explains: “Despite our countless efforts to get some answers and… Continue reading MTV Residents’ Service Charge Strike Threat

Commercialisation, Complaints Procedures, Damp and mould, Fire Safety & Cladding, HA Service Charges, Health and Safety, Housing, L&Q, London & Quadrant, Repairs and Maintenance, Safe Homes, Service charge fraud, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

L&Q Capworth Court Strike

By guest writers Matt and Kate On Sunday 1st May, residents of Capworth Court in Leyton began a service charge strike against our landlord, L&Q, over eleven unmet demands. Overall, our protest is about L&Q’s inability to demonstrate a commitment to its overall mission. It is failing on its promises to tenants and residents, and… Continue reading L&Q Capworth Court Strike

Commercialisation, Genesis, HA Service Charges, Housing, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Repairs and Maintenance, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

NHG’s Shock Admission: Almost All Service Charges Wrong!

Tenants and residents of Notting Hill Genesis (NHG) have been sent incorrect service charge estimates for 2022/23, and the errors have affected almost the entire social housing stock. Despite unsuccessful attempts by many residents to query the charges, some only received confirmation of the error after a local councillor queried charges on behalf of tenants… Continue reading NHG’s Shock Admission: Almost All Service Charges Wrong!