By Elizabeth Campbell It was a lovely May afternoon and the sun was shining. We stood outside Fortress Clarion, just a small group of protestors in the shadow of the landlord's palatial waterfront head offices. We had gathered under the slogan 'Clarion: See Us, Hear Us'. We had protest flags, cardboard eyes and ears, a… Continue reading Limelight Falls on Fortress Clarion
Leaseholders of Clarion living on an estate in west London are withholding payment of service charge increases after they were sent bills raising costs by up to 382%. The group is being supported by SHAC to take action, and their list of grievances include a sudden and unreasonable increase in service charges, lack of transparency… Continue reading Clarion Leaseholders Hold Service Charge ‘Strike’
Clarion Housing Group, the largest housing association in England, has been compelled to review its service charges after publication of SHAC's report into apparent sharp practice across the sector. Resident Involvement Officers have written to tenants and residents saying: Clarion are carrying out a review of our Service Charge management. We want to identify ways;… Continue reading Clarion Compelled to Review Service Charges
What happens when attempts to get your housing association to make your building safe are unresolved after years, and engagement with them is torturous – what do you do? What happens when the helpline promises that someone will ring you back, but no-one ever does? When you are asked to explain your case in detail… Continue reading Clarion Tenants Consider Service Charge Strike
By guest writer and tenant Angela Carlton Clarion seems to have a serious problem with its complaints procedure. The information reported to SHAC shows that it falls well below the standards acceptable and what might be expected of such a large and well-resourced organisation. While no-one would expect 100% perfection, especially for such a large… Continue reading My Serious Complaint About the Complaint System!