News Blog

Commercialisation, Complaints Procedures, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

SHAC Victory – OHG Building Faults Fixed!

Repairs to Newham’s London Plane House, owned and neglected by One Housing Group (OHG) are now being completed after SHAC became involved in the case. It was originally reported to the landlord by tenants two years ago. We reported previously on London Plane House in Newham, where a lump of metal falling from an upstairs… Continue reading SHAC Victory – OHG Building Faults Fixed!

Clarion Housing, HA Service Charges, Rent Strike, Repairs and Maintenance, Safe Homes, Service Charge Strike, Service Cuts

Clarion Tenants Consider Service Charge Strike

What happens when attempts to get your housing association to make your building safe are unresolved after years, and engagement with them is torturous – what do you do? What happens when the helpline promises that someone will ring you back, but no-one ever does? When you are asked to explain your case in detail… Continue reading Clarion Tenants Consider Service Charge Strike

Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Service Charges, Tenant & Resident Democracy

Hyde’s Mission: Service Charge Surpluses Not Social Housing

A damning report by the Housing Ombudsman published in October 2020 picked out Hyde Housing as one of five cases featured for gross failings. The Housing Ombudsman declared Hyde guilty of “maladministration regarding the landlord’s communication about service charges, severe maladministration for its formal handling of [a] complaint, and service failure in relation to its… Continue reading Hyde’s Mission: Service Charge Surpluses Not Social Housing

Housing, One Housing Group, Repairs and Maintenance, Safe Homes

Falling Metal: Close Escape for One Housing Tenant

Bessie Smith* a keyworker and tenant of One Housing Group (OHG) in Newham was left shaken and afraid to leave her home after a 20 kilogram lump of lead fell from an upstairs neighbour's window. For the latest news on this story, see It's All a Facade. The slab of lead that narrowly missed Ms… Continue reading Falling Metal: Close Escape for One Housing Tenant

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Service Cuts

My Serious Complaint About the Complaint System!

By guest writer and tenant Angela Carlton Clarion seems to have a serious problem with its complaints procedure. The information reported to SHAC shows that it falls well below the standards acceptable and what might be expected of such a large and well-resourced organisation. While no-one would expect 100% perfection, especially for such a large… Continue reading My Serious Complaint About the Complaint System!

Commercialisation, Housing, Regeneration, Tenant & Resident Democracy

The Stop HDV Campaign: A Grassroots Victory

By guest writer Wendy Charlton The commodification of housing, loss of social housing stock and rising housing waiting lists has seen local authorities selling off public land and/or partnering with property developers. They have used tactics of managed decline and redevelopment methods along with negative media portrayal of social housing tenants. "The association between post-war… Continue reading The Stop HDV Campaign: A Grassroots Victory

Barking Riverside, Fire Safety & Cladding, Housing, Notting Hill Genesis, One Housing Group, Safe Homes, Tenant & Resident Democracy

Open the Books on Safety

By SHAC It's time for housing associations to open their books on health and safety, both for their tenants and their workers. In one day (19th October) two worrying articles appeared in the press. Firstly, there was the evacuation of 1,059 homes in a Brentford tower block owned by Notting Hill Genesis due to safety… Continue reading Open the Books on Safety

Commercialisation, Hexagon Housing, Housing, Tenant & Resident Democracy

The Corporate Turn

Hexagon Housing Association: From Community Housing Association to Corporatised Property Developers, and (hopefully) Back Again! Guest written by Hexagon residents Join SHAC@Hexagon for tenants and residents Between 2009 and 2019, our Hexagon Housing Association has been transformed by the chief executive (CEO) and allies from an open and accountable social landlord into little more than… Continue reading The Corporate Turn