With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
SHAC and FindOthers have published research which highlights the extent and impact of service charge abuse by housing associations. The findings reveal the shocking effects of twin factors, with high levels of inaccuracy allowed to go unchecked by any government regulation or control, combined with a fierce resistance by landlords to addressing inaccuracies even when… Continue reading New Research Reveals Devastation in Wake of Service Charge Abuse
The amount collected by housing associations as service charge income has increased by 2.3% (ยฃ33 million) in one year, according to the consolidated returns of housing associations made to the Regulator of Social Housing. It brings the total income generated through this income stream to ยฃ1.5 billion in the 2020 financial year. Upward Trend The… Continue reading Associations Enjoy ยฃ33 million Service Charge Income Bonanza
A young mother in a housing association property owned by Places for People has been saved from eviction after her case was heard in court.
