When the new round of service charge demands began to take effect at the start of April, SHAC found itself supporting a host of new tenant and resident groups embarking on service charge strikes. Tenants and residents are often presented as being helpless in the face of superior landlord power, with their bottomless resources, ready… Continue reading Tenants and Residents Turn to Radical Action
By Francesco Guerrieri Housing maintenance issues and service charge disputes are among the most challenging aspects of being a resident in the UK today. Many leaseholders, council tenants, and housing association residents face similar frustrations: steadily increasing service charges with little transparency about how funds are being spent; maintenance requests that go unanswered for months;… Continue reading How We Took Control of our Building: A Resident’s Journey to Acquire the Right to Manage
SHAC has heard many accounts of victimising by landlords when things go wrong. Typically, this arises when tenants and residents report leaks, damp and mould in their homes and are told that their own 'lifestyle choices' lie at fault, and that action may be taken against them for failing to properly maintain their homes. On… Continue reading Clarion’s Victimisation Culture
In the middle of January, an extraordinary meeting was held between tenants and residents of Hyde from the Stockwell Towers estate, the Stockwell MP who helped facilitate the meeting Bell Ribeiro-Addy, and Hyde chief executive Andy Hulme alongside other Hyde staff, plus local councillors. The meeting was extraordinary because Hulme is notoriously shy about engaging… Continue reading Familiar Stories from Hyde’s Meeting with Stockwell Tenants and Residents
By Gerald Kennedy and Suzanne Muna The 2024 Renters Reform Bill is still making its way through Parliament, with suggested amendments from campaign groups. The new law is often referred to as 'Awaab's Law' after the death of toddler Awaab Ishak from the toxic effects of damp and mould. The new provisions, we understand, have… Continue reading Awaab’s Law and Renters Reform: An Enforcement Crisis
By Grace Lally, Housing Rebellion A steady stream of shoppers in Hastings town centre on Saturday stopped to read and take photos of the new ‘Community Notice Board’ with a rather grim theme - the unrelenting misery caused by the housing crisis in the town. Part of the 'Rogue's Gallery' in Hastings The hoardings surrounding… Continue reading Campaigners Create Pop-Up Rogue Landlords Gallery
Beleaguered and battle-weary Tower Hamlets Community Housing (THCH) residents have been joined by concerned Hyde residents in opposition to a merger between their landlords. Merger talks were prompted by a £90 million black hole in THCH’s accounts. The deficit has thrown the landlord into chaos, prompting changes in leadership, and a grilling by local councillors.… Continue reading THCH and Hyde Merger: The Road to Ruin?
With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
The Housing Ombudsman, one of the council and housing association regulators, has declared Tower Hamlets Community Housing (THCH) guilty of severe maladministration in relation to service charges and disrepairs over a significant period of time. THCH is a troubled and failing housing association. It has a £90 million deficit and is due to be taken… Continue reading Ombudsman: THCH Guilty of Severe Maladministration
By Onward tenant Michael Harrison On a Thursday afternoon towards the end of November 2023, tenants and residents of Onward Homes, a housing association, were invited to a meeting. It was called at very short notice, with little publicity, and took place in the late afternoon when many of those who might have attended were… Continue reading Onward Homes: From Managed Decline to Gold Mine
