Complaints Procedures, HA Service Charges, Housing Law, Housing protest, Tenant & Resident Democracy

Beware the Brainless Inquisition

By Ella Austen Itโ€™s a truth universally acknowledged that arrogance and idiocy frequently travel together. โ€œEmpty vessels make the most noiseโ€ says Shakespeare in Henry V. And while Plus Dane Housing, a housing association primarily operating in the North West, may not share the Bardโ€™s grandeur, it certainly compensates in how flagrantly they display this… Continue reading Beware the Brainless Inquisition

Almshouses, Anti-Social Behaviour, ASB, Auctions and Sales, Autism, Complaints Procedures, Damp and mould, Electricity Charges, Fire Safety & Cladding, Gas Charges, HA Service Charges, Housing Law, Housing protest, Hyde Housing, MTVHA, Newlon Housing Trust, NHG, NHT, Notting Hill, Notting Hill Genesis, Onward, Optivo, Peabody Trust, RAAC, Race discrimination, Racism, Regeneration, Rent Strike, Rents, Riverside, Sanctuary Housing, SBHA, SBHG, Service charge fraud, Service Cuts, Shepherds Bush Housing Association, Shepherds Bush Housing Group, Social Cleansing, Southern Housing, Tenant & Resident Democracy, Unfair And Uncapped, Waive The Rents, Your Housing Group

Conference Agrees to Build a Housing Union

More than 100 activists gathered in person and online on the 11th October to plan a national tenants and residents (housing) union. The event was organised by SHAC as the basis for forming an independent action group that can transform the vision into reality. Attendees included those leading local action on their estates, regional groups… Continue reading Conference Agrees to Build a Housing Union

Complaints Procedures, HA Service Charges, Housing Law, Housing protest, Service charge fraud, Service Cuts, Tenant & Resident Democracy

Plus Dane Charging Thousands for Services We Never See

By Ella Austen The paperwork that ties me to Plus Dane Housing was written in 1989. I was a barely sentient one year old. My name isnโ€™t on it. Plus Daneโ€™s name isnโ€™t on it. Yet somehow, this paperwork legally binds me to pay them money every month for services that aren't delivered. I bought… Continue reading Plus Dane Charging Thousands for Services We Never See

Complaints Procedures, Electricity Charges, Gas Charges, HA Service Charges, Housing Law, Housing protest, Service charge fraud, Tenant & Resident Democracy

Invisible Tenants, Forgotten Victims

By Michael Savell, SHAC Committee Member It appears that anyone who rents a flat, or was unfortunate enough to have bought a share of a flat through shared ownership, has the same issues. High and unregulated service charges being one of the major complaints that SHAC and other campaign groups receive. What is not generally… Continue reading Invisible Tenants, Forgotten Victims

Auctions and Sales, Complaints Procedures, Damp and mould, Equality Act, HA Service Charges, Housing Law, Housing protest, Service charge fraud, Service Cuts, Tenant & Resident Democracy, Water charges

Jean’s Story: Life and Death with Shared Ownership

A story of injustice, discrimination against leaseholders, and a broken housing system By Gill Perceval 2008 and Mum was living in a house in Langley. She was active, sociable and hands-on in helping others. After losing her husband and suffering some health issues, she became aware of Extra Care Developments which were to be built… Continue reading Jean’s Story: Life and Death with Shared Ownership

Complaints Procedures, Electricity Charges, Gas Charges, HA Service Charges, Housing Law, Housing protest, Service charge fraud, Service Cuts, Tenant & Resident Democracy

A 20-20 Vision of How Social Housing Landlords Fleece Leaseholders

By a Twenty-Twenty Resident Twenty-Twenty House A is an attractive, modern apartment block in the trendy Mabgate area of Leeds. Twenty-Twenty A houses 30 apartments, most of which are occupied by homeowners with full or shared ownership leases of (initially) 99 years. On a first take, everything at Twenty-Twenty A looks sharp: it is in… Continue reading A 20-20 Vision of How Social Housing Landlords Fleece Leaseholders

Clarion, Clarion Housing, Complaints Procedures, Damp and mould, Electricity Charges, Fire Safety & Cladding, Gas Charges, HA Service Charges, Housing Law, Housing protest, Tenant & Resident Democracy

SHAC and English for Action: Empowering Community Housing Action

Just one year ago, a community of women from mainly Bengali migrant and refugee backgrounds living in the east end of London would probably not have described themselves as grass-roots housing activists. Yet their substandard housing conditions left them keen to fight for better, and their ESOL (English language) class gave them both the perfect… Continue reading SHAC and English for Action: Empowering Community Housing Action

Complaints Procedures, Damp and mould, Equality Act, Fire Safety & Cladding, HA Service Charges, Housing Law, Riverside, Service charge fraud, Service Cuts, Staff Concerns, Tenant & Resident Democracy

The Housing Mafia’s Service Charge Racket

By Richard Simpson, a registered blind tenant of Riverside Housing If youโ€™ve ever wondered what would happen if a crime family decided to take over a housing association, let me introduce you to Riverside Housing Group: a not-so-merry band of landlords with the operational grace of The Sopranos, minus the food and charisma. In fact,… Continue reading The Housing Mafia’s Service Charge Racket

Complaints Procedures, Damp and mould, HA Service Charges, Housing Law, Housing protest, NHG, Notting Hill, Notting Hill Genesis, Rent Strike, Rents, Service Cuts, Tenant & Resident Democracy

Turning Simmering Anger into Social Action

A single day in May has again thrown social housing into the spotlight for all the wrong reasons. A damning report has been published on rising disrepairs complaints, and the media reports the death of a baby in a decaying home owned by a housing association.  On Thursday, the Housing Ombudsman published a new report… Continue reading Turning Simmering Anger into Social Action

Complaints Procedures, HA Service Charges, Housing Law, Housing protest, Service charge fraud, Service Cuts, Tenant & Resident Democracy

SHAC Reacts: Government Offers Words But No Reassurance

SHAC has received a government response to our petition posted on the Parliamentary website. The petition, which launched in January 2025, asked government to: Create a new body to regulate landlord and freeholder service chargesWe want the Government to create a new body that is empowered to monitor and regulate private, council, and housing association… Continue reading SHAC Reacts: Government Offers Words But No Reassurance