With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
A petition launched by the SHAC Secretary calling for measures to end service charge abuse has received a reply from Michael Gove's department for Levelling Up, Housing and Communities (LUHC) after exceeding the first target of 10,000. See the Petition and government reply. At the present time, the petition has gathered 16,100 signatures and has… Continue reading Gove’s Lame and Lying Reply to Service Charge Abuse Petition
Over recent weeks Government has finally taken some action to improve housing associations and their performance. A few of the ideas were already in train, but others have been triggered by recent catastrophic events such as the coroner’s ruling on toddler Awaab Ishak's death. One such initiative comes directly from Michael Gove’s Department for Levelling… Continue reading A Flurry of Reaction
