By a Twenty-Twenty Resident Twenty-Twenty House A is an attractive, modern apartment block in the trendy Mabgate area of Leeds. Twenty-Twenty A houses 30 apartments, most of which are occupied by homeowners with full or shared ownership leases of (initially) 99 years. On a first take, everything at Twenty-Twenty A looks sharp: it is in… Continue reading A 20-20 Vision of How Social Housing Landlords Fleece Leaseholders
Just one year ago, a community of women from mainly Bengali migrant and refugee backgrounds living in the east end of London would probably not have described themselves as grass-roots housing activists. Yet their substandard housing conditions left them keen to fight for better, and their ESOL (English language) class gave them both the perfect… Continue reading SHAC and English for Action: Empowering Community Housing Action
By Richard Simpson, a registered blind tenant of Riverside Housing If you’ve ever wondered what would happen if a crime family decided to take over a housing association, let me introduce you to Riverside Housing Group: a not-so-merry band of landlords with the operational grace of The Sopranos, minus the food and charisma. In fact,… Continue reading The Housing Mafia’s Service Charge Racket
A single day in May has again thrown social housing into the spotlight for all the wrong reasons. A damning report has been published on rising disrepairs complaints, and the media reports the death of a baby in a decaying home owned by a housing association. On Thursday, the Housing Ombudsman published a new report… Continue reading Turning Simmering Anger into Social Action
SHAC has received a government response to our petition posted on the Parliamentary website. The petition, which launched in January 2025, asked government to: Create a new body to regulate landlord and freeholder service chargesWe want the Government to create a new body that is empowered to monitor and regulate private, council, and housing association… Continue reading SHAC Reacts: Government Offers Words But No Reassurance
When the new round of service charge demands began to take effect at the start of April, SHAC found itself supporting a host of new tenant and resident groups embarking on service charge strikes. Tenants and residents are often presented as being helpless in the face of superior landlord power, with their bottomless resources, ready… Continue reading Tenants and Residents Turn to Radical Action
By Carl Davis The ongoing struggle for reasonable adjustments and the normalisation of adversarial landlord-tenant relations. Securing reasonable adjustments remains an uphill battle for disabled tenants, largely due to landlords’ entrenched resistance. According to the Housing Ombudsman’s Attitudes, Respect, and Rights report, 68% of tenants consulted reported that their landlords had refused to provide reasonable… Continue reading The Ongoing Struggle for Reasonable Adjustments
By Francesco Guerrieri Housing maintenance issues and service charge disputes are among the most challenging aspects of being a resident in the UK today. Many leaseholders, council tenants, and housing association residents face similar frustrations: steadily increasing service charges with little transparency about how funds are being spent; maintenance requests that go unanswered for months;… Continue reading How We Took Control of our Building: A Resident’s Journey to Acquire the Right to Manage
Or: The passive optionalisation of the Equality Act 2010 and the need for proactive Public Sector Equality Duty (PSED) compliance and enforcement. By Carl Davis The passive ‘optionalisation’ of the Equality Act 2010 within social housing is a subtle but dangerous form of regulatory failure. It occurs where laws designed to protect disabled residents are… Continue reading The Equality Act: Option or Obligation?
SHAC has heard many accounts of victimising by landlords when things go wrong. Typically, this arises when tenants and residents report leaks, damp and mould in their homes and are told that their own 'lifestyle choices' lie at fault, and that action may be taken against them for failing to properly maintain their homes. On… Continue reading Clarion’s Victimisation Culture
