Commercialisation, Fire Safety & Cladding, HA Service Charges, Health and Safety, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

One Housing Passes the Buck for Financial Failings

Richard Hill became One Housing Group’s (OHG) new chief executive in 2017. Steve Douglas was appointed as Chair of the Board a year later. It took the pair just a couple of years to turn a pre-tax surplus of £82 million as at March 2017 into a deficit of £8.6 million in 2020. This shocking… Continue reading One Housing Passes the Buck for Financial Failings

Commercialisation, Covid-19, Housing, No Evictions, Waive The Rents

Eviction Ban Extension: A Safety Net of Gaping Holes

Communities Secretary Robert Jenrick trumpeted last Friday that he was “helping to protect the most vulnerable renters” by extending the eviction ban. To recap, the first, and reasonably comprehensive ban was initiated in March 2020, then extended periodically. This makes it sounds as though provisions were simply rolled forward, but the reality is far different.… Continue reading Eviction Ban Extension: A Safety Net of Gaping Holes

Hexagon Housing, Housing, Repairs and Maintenance, Safe Homes, Service Cuts, Tenant & Resident Democracy

Outsourced Repairs: A False Economy

Hexagon Housing spent almost £7m on repairs and maintenance in 2019, an increase of nearly 14% on the previous year. But does it receive value for money? Or is too much being squandered through outsourced sub-contractors? The landlord owns or manages around 4,300 houses and flats in south-east London. The organisation promises to deliver decent,… Continue reading Outsourced Repairs: A False Economy

Clarion Housing, Commercialisation, Complaints Procedures, HA Service Charges, Housing, Service Charge Strike, Service Charges, Service Cuts, Tenant & Resident Democracy

Clarion Compelled to Review Service Charges

Clarion Housing Group, the largest housing association in England, has been compelled to review its service charges after publication of SHAC's report into apparent sharp practice across the sector. Resident Involvement Officers have written to tenants and residents saying: Clarion are carrying out a review of our Service Charge management. We want to identify ways;… Continue reading Clarion Compelled to Review Service Charges

Commercialisation, Complaints Procedures, Housing, One Housing Group, Repairs and Maintenance, Safe Homes, Tenant & Resident Democracy

SHAC Victory – OHG Building Faults Fixed!

Repairs to Newham’s London Plane House, owned and neglected by One Housing Group (OHG) are now being completed after SHAC became involved in the case. It was originally reported to the landlord by tenants two years ago. We reported previously on London Plane House in Newham, where a lump of metal falling from an upstairs… Continue reading SHAC Victory – OHG Building Faults Fixed!

Complaints Procedures, HA Service Charges, Housing, Hyde Housing, Service Charges, Tenant & Resident Democracy

Hyde’s Mission: Service Charge Surpluses Not Social Housing

A damning report by the Housing Ombudsman published in October 2020 picked out Hyde Housing as one of five cases featured for gross failings. The Housing Ombudsman declared Hyde guilty of “maladministration regarding the landlord’s communication about service charges, severe maladministration for its formal handling of [a] complaint, and service failure in relation to its… Continue reading Hyde’s Mission: Service Charge Surpluses Not Social Housing

Housing, One Housing Group, Repairs and Maintenance, Safe Homes

Falling Metal: Close Escape for One Housing Tenant

Bessie Smith* a keyworker and tenant of One Housing Group (OHG) in Newham was left shaken and afraid to leave her home after a 20 kilogram lump of lead fell from an upstairs neighbour's window. For the latest news on this story, see It's All a Facade. The slab of lead that narrowly missed Ms… Continue reading Falling Metal: Close Escape for One Housing Tenant

Clarion Housing, Commercialisation, Complaints Procedures, Housing, Service Cuts

My Serious Complaint About the Complaint System!

By guest writer and tenant Angela Carlton Clarion seems to have a serious problem with its complaints procedure. The information reported to SHAC shows that it falls well below the standards acceptable and what might be expected of such a large and well-resourced organisation. While no-one would expect 100% perfection, especially for such a large… Continue reading My Serious Complaint About the Complaint System!

Commercialisation, Housing, Regeneration, Tenant & Resident Democracy

The Stop HDV Campaign: A Grassroots Victory

By guest writer Wendy Charlton The commodification of housing, loss of social housing stock and rising housing waiting lists has seen local authorities selling off public land and/or partnering with property developers. They have used tactics of managed decline and redevelopment methods along with negative media portrayal of social housing tenants. "The association between post-war… Continue reading The Stop HDV Campaign: A Grassroots Victory