With great fanfare in the dog-days of the last government, Tenant Satisfaction Measures (TSMs) were introduced amid claims that they would improve "the transparency, influence and accountability" of social landlords. The TSMs have been around a while now, but where is the promised increase in accountability? Measuring Performance The TSMs require all social landlords to… Continue reading So Housing Association Tenant Satisfaction Scores Are Terrible – Now What?
Of all the bullying landlords – and there are many - GreenSquareAccord (GSA) surely tops the disreputable list for going to the most vicious and extreme lengths in order to silence a resident for complaining about their services. Meet Ben Jenkins (pictured above), GSA resident and SHAC member who had the temerity to challenge poor… Continue reading Call to Action for Ben as GSA Attempts to Jail Him for Complaining
During the King’s Speech on 17 July 2024, we learned of numerous impending legislative changes for the housing sector. Perhaps most relevant to SHAC’s new antisocial behaviour (ASB) campaign is the Hillsborough Law. This law will place a duty of candour on public servants and authorities. It is expressly designed to ‘address the unacceptable defensive… Continue reading ASB and the AntiSocial Social Landlord
Tenants and residents of Home Group’s Douglas Bader Park (DBP) estate in Colindale, North West London claim the housing association is flouting both criminal and civil laws in order to push through a redevelopment scheme. The regeneration is partially funded by £17 million from the Mayor of London. Home Group has woken up to the… Continue reading Greedy Home Group Prefers Profits to Social Purpose
Residents on The Rise estate have notified their landlord MTVH that they are embarking on a service charge strike over disputed charges and their failure to engage. The Rise estate comprises three blocks near Wembley, west London. Residents had requested a statement of their charges and the invoice pack, and were legally entitled to receive… Continue reading MTVH: Rise Residents on Service Charge Strike
By Carl Davis As England's social housing sector undergoes significant regulatory and policy transformations, a crucial opportunity presents itself—one that must not be missed. It's time for focused action on disability visibility and the elimination of discrimination in social housing. This is not just a matter of compliance with the Equality Act 2010; it's about… Continue reading Seize the Moment: A Call for Disability Visibility in Social Housing Reforms
A One Housing Resident writes Residents say that after two years of cladding meetings, there remains no foreseeable end in sight for One Stratford residents. June 2024 will mark four years since we, as residents of the One Stratford estate in East London, were officially told that our homes were unsafe and in need of… Continue reading OHG One Stratford Residents’ Two Year Battle Over Cladding Continues
By Carl Davis The Housing Ombudsman's finding of severe maladministration against Clarion Housing Group, the largest housing association in Britain, over the preventable death of Mark Pearce went almost uncommented upon within the social housing sector. There were no hastily convened press conferences of executives apologising for the mistreatment of Mark. No outpourings of horror… Continue reading No Warning Flags from Disabled Resident’s Death
A coalition of housing campaigners protested the Affordable Housing Awards on Friday 17th November. The event was held at the prestigious Old Trafford grounds in Manchester. The awards are presented annually to councils, housing associations, and their partners at an event organised by Inside Housing magazine and Reach PLC. Tenants and residents expressed their anger… Continue reading Protestors’ Anger at ‘Affordable’ Housing Awards
A coalition of housing campaigners will be protesting the Affordable Housing Awards which take place from mid-day on Friday 17th November. The event is being held at the prestigious Old Trafford grounds in Manchester. The awards are presented annually to councils, housing associations, and their partners at an event organised by Inside Housing magazine and… Continue reading Protestors Target Housing Awards
